Infrastructure Specialist

4 days ago

Singapore Glints Singapore Pte Ltd Full time

You will be a Level 2 and beyond support for IT infrastructure related incidents. Work on reported incidents and manage escalations until workaround a is found and service is returned to normalcy. Update incident status in the school IT Service Desk System. Escalate incident to Level 3 in accordance to procedures if not resolved.
- Monitor IT infrastructure service operation and proactively resolve any issue before it affects IT services.
- Proactively monitor IT infrastructure usage, plan and execute capacity expansion to minimize service disruption.
- You are responsible for providing solutions for threats, intrusion detection and prevention products/services like firewall, IPS, EDR, SIEM
- Plan and execute IT infrastructure related projects including provisioning of new infrastructure, upgrade of IT infrastructure and deployment of new services.
- Document IT infrastructure design and configuration and keep the documentation up to date for operational reference.
- Deliver IT infrastructure projects on time, within budget and with quality. The senior IT infrastructure specialist is expected to lead and deliver the projects.
- Perform system administrative works to ensure systems are kept up to date and secure.
- Perform other duties as directed by the IT Director, Helpdesk Manager or such persons as the School may designate.

**Requirements**:

- Enjoy being a team player and working in a team setting
- Hands-on experience of major network devices, such as Cisco
- Have good command of English with ability to communicate in clear, concise manners
- Have good work ethics
- A diploma or degree in an IT related discipline preferred
- Industry certifications such CCIE, CCNP, etc preferred
- Graduates are free to apply

**Benefits**:

- Working Hours: 8:00 am - 5:00 pm, Monday to Friday
- Annual Leave: 21 working days per annum
- Medical Benefits: Group medical insurance
- Sick Leave/Hospitalisation Leave: 60 days hospitalisation leave, including 14 days sick leave

**Salary**: $5,000.00 - $7,000.00 per month

Schedule:

- Monday to Friday

License/Certification:

- CCIE / CCNP (preferred)

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