Supervisor, Repair Logistics

JOB SUMMARY
- Ensure the Repair Station Stores/Administrative functions efficiently support the full repair cycle including component parts availability, shipping-warehouse inventory and customer service to achieve customer satisfaction and satisfy global repair turn-around standards. As member of Core Management Team, manages the workflow, staffing and development of approximately 20 employees. Resolves production challenges and establishes priorities to meet customer commitments. Owns inventory and assets, coordinating cycle-counts, annual budget planning and leading cost buster initiatives.

MAJOR RESPONSIBILITIES.Description
- Oversight of Repair Station Inventory, Warehouse and Repair Order Processing
- Develop, communicate, monitor and enforce key performance indicators to continuously improve productivity and efficiency.
- Facilitate processing of all internal Repair work orders to meet turnaround commitments to internal customers.
- Maintains close working relationships with Repair Station Leads and Repair Shop Supervisors in order to effectively understand and address production issues.
- Establish and maintain a 24-hour turnaround culture for parts delivery to the Repair Shop Floor and 24-hour turnaround on customer shipments after completion of repair audit.
- As Customer Advocate, works to eliminate roadblocks that impact the quality and timeliness of order processing and delivery.
- Serve as Repair Station liaison to Quality and Order Administration Departments for the efficient and timely processing and/or repair of Return Material Authorizations (RMA) work orders.
- Ensure all Logistics Staff are trained in Oracle and equipped to efficiently and productively perform their jobs.
- Maintain Warehouse, Shipping and Administrative processes within the guidelines and regulations of the Code of Federal Regulations and Department of Transportation.
- Has ownership of inventory and assets, coordinating cycle-counts, annual budget planning and leading cost buster initiatives. Develop and implement procedures to eliminate waste and promote individual responsibility and accountability.

EDUCATION/EXPERIENCE REQUIREMENTS
- Recognized technical qualification or relevant experience.
- 4 - 5 years' experience in materials and/or production planning.
- Certification in Production and Inventory Management (CPIM) preferred.

KNOWLEDGE/SKILL REQUIREMENTS
- Comprehensive knowledge of Code of Federal Regulations and Department of Transportation regulations to ensure regulatory compliance in Warehouse maintenance and Shipping and Administrative processes.
- Must be expert in operational procedures and workflow to eliminate waste and promote individual responsibility and accountability.
- Skilled at eliminating roadblocks that impact the quality and timeliness of order processing and delivery.
- Must have strong understanding of PAC organization, IFE business, organization structure, processes and personnel.
- Strong capability in building effective teamwork to service customer requirements.
- Good understanding of how/when to escalate issues to achieve effective and efficient action.
- Effective leadership skills to build, educate and lead teams.
- Must be well organized and able to balance multiple projects with competing priorities in a fast-paced repair production environment.
- Excellent written and verbal communication skills.
- Proficiency in an Oracle Environment is a plus.
- Proficiency with Windows Office Suite and working with spreadsheets, databases and analysis tools.
- Ability to plan, assign, train, and direct employees with diverse backgrounds.
- Ability to interview, hire, and appraise employees.
- Highly developed team building and problem solving skills.
- Ability to organize department objectives.
- Ability to organize material, information, and workforce in a systematic way to optimize efficiency and minimize duplication of effort.
- Advanced understanding of electronic production environment.
- Works on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors, including an understanding of current business trends.
- Recommends changes to policies and establishes procedures that affect immediate organization(s).
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.

OTHER REQUIREMENTS