Level 2 Engineer

Location: Singapore, Singapore

Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

**KEY ACTIVITIES AND RESPONSIBILITIES**

**As a** Level 2 Engineer**, you are accountable for**:
**Operational Support**
- Provide troubleshooting and diagnostics for incidents escalated from level 1
- Ensure adherence to SLA, system availability

**Incident & Problem Management**
- Act as incident manager for P1/P2 issues
- Coordinate resolution and communications
- Perform root cause analysis and recommend permanent fixes
- Escalate unresolved issues that required software coding to Level 3 or engineering teams

**Change Management**
- Perform operational impact assessment
- Part of the CAB to review and approve change
- Pre-Change Preparation such as review Change Request and Release Plan
- Supervise post-change production verification
- Documentation update and knowledge transfer
- Post change review and feedback

**Patch Management**
- Perform patch management readiness
- Stakeholder coordination and team coordination
- System Readiness and Post-Patch Validation
- Documentation update and knowledge transfer
- Compliance and audit readiness

**Documentation and Compliance**
- Operational documentation. SOPs, Incident response checklist, RCA, PIR, monitoring and alert guidebook
- Knowledge Base Articles for level 2 enablement and faster resolution e.g. Known Errors and Fixes, Frequent How-To Guides, Script Repositories, Lessons Learned
- Knowledge Management

**Configuration Management**
- Perform validation and accuracy of configurations
- Maintain readiness of operational documentation
- Perform audit to confirm compliance of configurations
- CMDB asset verification
- Change-linked configuration tracking
- Ensure environment consistency between DEV - IVVQ - ISO-PROD - UAT and PROD

**Testing and Verification**
- Ensure operational readiness testing before production deployment rollout
- Ensure post-change verification coordination
- Perform regression and sanity test following patching or upgrades, in UAT and PROD
- Participation in user acceptance testing

**Knowledge Management**
- Documentation of resolution
- Knowledge Base Contribution
- Validation of knowledge
- Subject Matter Expertise Sharing

**Root Cause Analysis**
- Gather logs, system metrics at the time of failure
- Reproduction of issues in a controlled environment to understand the conditions under which it occurs
- Determine the scope and severity in terms of the systems affected, downtime duration and business impact
- Narrow down the possible sources of causing the failure
- Correlation of events to sequence the chain of events leading up to the failure and identify the dependencies

**KAST (Kubernetes Analytics Stack)**
- THALES proprietary Kubernetes-based platform that provides a foundational digital infrastructure across Thales business domain

**Kubernetes**

**Docker**

**Kafka**
- Apache Kafka is a high-performance distributed streaming platform used for building real-time data pipelines, stream processing, and event-driven architectures.

**EMQX**
- EMQX is an MQTT broker that acts as a message middleware between publishers (e.g., sensors, devices) and subscribers (e.g., apps, dashboards, databases) using the MQTT protocol, which is a lightweight publish-subscribe messaging protocol ideal for low-bandwidth, high-latency, or constrained devices.

**Elasticsearch**
- Elasticsearch is a distributed, open-source search and analytics engine built on top of Apache Lucene. It is widely used for full-text search, log and event data analysis, and real-time data exploration.

**MinIO**
- MinIO is a high-performance, distributed object storage system that stores data as objects (like files, images, videos, backups) in buckets

**Zookeeper**

**Sparks**
- Apache Spark is an open-source, distributed computing system designed for fast, large-scale data processing. It was built for performance, especially for iterative algorithms in data science and machine learning.

**RHEL**
- RHEL is a certified Linux operating system optimized for reliability, scalability, and security in busi