Client Success Executive

1 week ago

Singapore FOMO PAY PTE. LTD. Full time

**Join and Grow with us**

**Key Responsibilities**:

- Manage clients’ post-sales activities and cultivate strong relationships with clients by providing an elite client experience
- Maintain professional and effective working relationships with newly onboarded clients and accurately assess the risks in the relationships and their development
- Assist clients with the setting up of their accounts with the Company, leading up to their first transaction
- Manage clients’ inquiries and resolve queries or issues promptly after their onboarding
- Create, identify and qualify selling opportunities by maintaining close communication and engagement with the clients
- Develop trusted relationships with key accounts and high-priority clients to encourage high-volume transaction flows
- Ensure the timely and successful delivery of our products and solutions according to the clients’ needs and objectives
- Work closely with the sales and accounts teams to ensure the effective handover processes of the clients

**Requirements**:

- Degree in Business/Economics/Sales & Marketing or equivalent
- Minimum 1 year of working experience in cross-border payment/remittance industry / FX industry / DPT industry
- Entrepreneurial and able to work in fast-paced environment with numerous stakeholders
- Resourceful and independent with good problem-solving skills
- Strong communication and relationship-building skills
- Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market
- Commercial understanding of technology solutions, specifically towards financial services industry preferred

**Our Perks and Benefits**
- Competitive Compensation and Benefit Package
- Group Hospitalisation and Medical Insurance
- Fun and Dynamic Environment with plenty of learning and growth opportunities
- Career Advancement
- Professional Development Training Workshops
- Team Building Sessions

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