Assistant Clinic Manager

1 week ago

Singapore KALEIDOSCOPE INTERVENTION SERVICES PTE. LTD. Full time

**Assistant Manager - Therapy Clinic**

**(Operations, Finance, Compliance, Quality, and Administration Lead)
**Job Summary**:
**Key Responsibilities:
1. Clinic Operations Management
- Manage the daily operations of the therapy clinic, encompassing facility management, supervision of cleaning staff, and inventory control.
- Develop and implement strategies and action plans to optimize clinic operations and enhance efficiency.
- Identify opportunities for process improvements and implement best practices to streamline workflows.

2. Finance and Accounting
- Manage clinic finances, which includes diligently tracking expenses, monthly reporting of expenses, processing payroll, handling petty cash claims, and closely monitoring allocated budgets and expenditures.
- Ensure accurate and timely invoicing, billing, and collection of payments for all therapy services.
- Collaborate with management team and accountant to address financial inquiries and optimize cash flow.

3. Compliance, Regulatory Oversight, and Quality Assurance
- Develop, enforce, and uphold policies and procedures to ensure compliance with applicable standards and guidances, maintaining the high standards of therapy clinic operations, programs, and ad-hoc projects.
- Conduct regular audits to assess compliance with legal and ethical guidelines and identify areas for improvement.
- Establish and maintain quality assurance protocols to uphold high standards of care and continuously improve service delivery.

4. Administrative Support
- Assume responsibility for overseeing administrative tasks, including data entry, filing, and appointment scheduling.
- Ensure meticulous record-keeping and documentation, maintaining compliance with organizational standards of accuracy and efficiency.

5. Receptionist Coverage and Customer Service Supervision
- Ensure seamless coverage of receptionist and customer service duties, providing management and support to ensure exceptional service delivery to clients.

6. Customer Support and Therapist Scheduling Assistance
- Offer support for end-to-end customer service, including booking, modifying, and confirming therapy appointments.
- Assist in managing therapist scheduling requests and facilitating effective client-therapist liaison to meet client needs efficiently.

**Qualifications**:

- Bachelor's degree in Business Administration, Business Management, or a related field.
- Minimum 2 years experience in healthcare administration, focusing on operations management, finance, compliance, and quality assurance; experience in a therapy practice setting is a plus.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proactive mindset with a strong attention to detail and problem-solving abilities.

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