Lead - Cib Data Quality Issue Management

**JOB SUMMARY**
- Lead and drive end to end Data Quality Issue Management and Resolution across CIB and downstream functions. Partner with business and functions to identify, risk assess, solution and prioritize remediation of data quality issues impacting the business and functions.

**RESPONSIBILITIES**

**Strategy**
- Awareness and understanding of the Group's and CIB’s business strategy and model as appropriate to data quality and issue management. In particular, the Group’s data strategy and associated programs and processes.

**Business**
- Identify linkages between data issues arising from the CIB business and the downstream impacts of these data issues. Understand the impact that Data Quality has on the business outcomes in particular ROTE, risk profile and cost targets.

**Processes**
- Establish a global Issue Management and Resolution process to ensure comprehensive identification, logging, triaging, risk assessment, solutioning and remediation of data quality issues end to end across CIB and supporting functions. Operate this process in a global context, working across global systems and processes, partnering with all impacted stakeholders. Ensure buy-in from all stakeholders to adopt the standard practices required of the process. Establish a mechanism for reporting on progress of issue management, defining and implementing key measurements and metrics. Drive efficiencies in this process by actively seeking feedback from process stakeholders and implementing process improvements. Work with stakeholders to ensure tooling to support the process is fit for purpose and drives process efficiency.

**People & Talent**
- Lead through example by building appropriate culture and values. Set the appropriate tone and expectations from stakeholders team and work in collaboration with risk and control partners. Ensure adequate training is provided to stakeholders where prevailing issue management processes and tooling are required to be used.

**Risk Management**

**Governance**
- Provide ongoing oversight and assurance of the issues management processes, leveraging existing governance structures to report issues and breaches of process.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the CIB Issue Management and Resolution process] to achieve the outcomes set out in the Bank’s Conduct Principles

**Key Stakeholders**
- CIB business
- CIB COO teams
- CIO teams
- Chief Data Office
- Compliance
- Risk
- Finance

**Other Responsibilities**
- Wider Data Management and Data Governance activities relevant to the CIB data agenda as required.
- Bachelor’s degree in data management, finance, or a related field; advanced degree preferred.
- 12+ years of Proven experience within the banking or financial services industry.
- Experience in data quality management Strong understanding of data governance frameworks and regulatory requirements in banking.**Role Specific Competencies**
- Data Quality Management
- Data Governance
- FM Process and Systems
- Client Data Process and Systems
- Accounting and Risk Concepts
- Change Management
- Operational Process Change

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
- Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physic