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Senior Concierge

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Singapore PERSOLKELLY Singapore Full time

Maintain high service standards for tenants, visitors, and shoppers.
- Mentor new Concierge members, aligning them with property responsibilities.
- Provide training aligned with Customer Service Standards, overseeing grooming.

**Responsibilities**
- Maintain high service standards for tenants, visitors, and shoppers.
- Mentor new Concierge members, aligning them with property responsibilities.
- Provide training aligned with Customer Service Standards, overseeing grooming.
- Supervise daily tower operations, optimizing team roles for customer satisfaction.
- Manage tower events, ensuring seamless service delivery.
- Contribute to workflow and SOP enhancement, proposing tenant engagement strategies.
- Collaborate to elevate overall service experience.
- Provide on-the-job training for new Concierge personnel.
- Conduct grooming and service skills sessions, updating materials regularly.
- Refresh team on standard operating procedures.
- Restock stationery, groceries, and umbrellas.
- Prepare and submit operational reports.

**Job requirement**
- 5 years of experience in concierge, hospitality, or service-related roles.
- Enthusiasm for creating memorable experiences and contributing to service/process improvement initiatives.
- Proficient in conducting stand-up training sessions on service and SOP topics, responsible for maintaining and updating training materials for the Concierge team.
- Self-motivated with a strong team-oriented mindset, prioritizing collective success over individual achievement.
- Capable of thriving in high-pressure, fast-paced environments.

EA Reg No: R22104729 (Kevin Lim Jun Jie)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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