Unix L3 Expert

**Unix L3 Expert (ISAP/ITS)
**ISAP/ITS Department Overview**

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. With over 280 people, it constitutes the main hubs for CA-CIB IT production teams. This setup was built 9 years ago and is operated in partnership with a Service Provider.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

- INFRA: core infrastructure and end user services
- Service and Process: transversal activities and services
- End User Services: Citrix, Exchange, Skype etc.,

**Job summary**

He/She will be a technical RUN expert for all Linux/Unix services in CA-CIB. As such, he/she will provide BAU support and act as the last level of escalation point for all production support activities within the Linux/Unix team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 12-member Linux/Unix team operates the RUN activities and delivers projects for its infrastructure scope covering Redhat, Solaris, HP-UX, Veritas Geocluster and MC/Service Guard in a heterogeneous environment running NFS, Centrify, NIS and LDAP with HP and Sun-Oracle hardware.

**Job detailed description**

An Expert has a wide spectrum of responsibilities and actions.
- As an expert of his/her team, he/she _:

- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required,
- supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Linux/Unix services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-CA-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution.
- As an experienced professional in Linux/Unix Services, he/she: _
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- technically coach and develop partner resources to improve quality and productivity,
- defines the technical skillset required to support CA-CIB technologies.
- As the escalation point of contact for Clients, he/she: _
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.
- Legal and Regulatory responsibilities, he/she: _
- comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
- maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
- complete all mandatory training as required to attain and maintain competence.

**Job specific environment and/or organization
- Fluent English written and spoken

**- Shift working hours that will primarily match Europe business hours**

**- On-call support will be expected on a rotational basis**

Mandatory track record
- Minimum 8-10 years of experience in managing Linux/Unix environment with about 3-5 years of experience in financial institutes
- Must be a bachelors/engineering graduate
- Subject matter expert