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Front End Collections Officer

2 weeks ago

Singapore DCS CARD CENTRE PTE. LTD. Full time

**About Us**

DCS Card Centre is an innovative and forward-looking payments fintech firm that provides value-added card services with the most advanced technology to our customers and partners.

We offer attractive remuneration packages and reward schemes, and invite talented individuals to join our big family.

We believe in empowering our people with opportunities to grow and to take charge of their career paths.

**Overview**
- Good company benefits, wide insurance coverage, incentive schemes.
- Growing company
- Central office location

**Responsibilities**
- Able to achieve daily productively standards in terms of call attempts, contacts and promise to pay by cardholders.
- Provide exceptional customer service by addressing inquiries, concerns, and disputes promptly and professionally
- Able to work independently, have good communication skills and able to handle service and complaints matters.
- Any other duties as may be assigned by the management from time to time.

**Requirements**:

- Good knowledge in Credit Card Industry
- Raise journals entries for waivers of fees.
- Analysis and evaluate errant cases to recommend and initiate appropriate course of actions