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Business Support Specialist
3 weeks ago
**Job Summary**
The Business Support Specialist will be based in our Benoi-Singapore office and will be responsible for providing comprehensive support to our sales & service team, ensuring smooth operations and excellent customer service. This role requires a proactive and detail-oriented individual with strong communication and organizational skills.
**Responsibilities**
- Manage accounts receivables process from invoice generation to payment collection.
- Coordinate with sales to ensure accurate and timely invoicing.
- Monitor customer accounts to track outstanding payments and follow up on overdue invoices.
- Attend to enquiries on product sales and stock availability.
- Prepare proposals related to relevant products for customers / distributors / dealers.
- Communicate with Marketing / Factory for pricing, lead time and update sales information regularly.
- Update pricing / brochures / templates of air compressors & related products.
- Compile and provide sales reports.
- Negotiate (within your authority limits) on behalf of the company for discount requests from distributors/dealers or customers while striving to maximize profit margin.
- Prepare and submit item creations, order change for orders and create new customer accounts.
- Maintaining proper & systematic filings of sales project files, library, and technical materials.
- Coordinate and arrange with customers sales related activities (e.g., user training, testing & commissioning etc.)
- Support ad-hoc office administration for the sales & service department.
**Basic Qualifications**
- Diploma or Degree in Business Administration or Mechanical Engineering or related fields.
- Fluent in English
- 2-3 years of experience in sales and service support/administration or managing accounts receivables process for heavy equipment.
**Travel & Work Arrangements/Requirements**
Office-based.
**Key Competencies**
- Customer Orientation
- Communication
- Detail-oriented
- Negotiation
- Ownership