Website Support Executive

2 weeks ago

Geylang, Singapore Pixel Mechanics Pte Ltd Full time

You’ll have at least 1 year of user support experience, demonstrate excellent communication skills, and have a knack for managing your time and priorities. Most of all, you thrive in a collaborative environment, you’re not afraid to learn new things, and you can execute to a very high standard.
- Perform first level troubleshooting and resolution on reported incidents.
- Escalate incidents to 2nd level resolver, when necessary, with all relevant and required information.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.
- Collaborate with internal teams to determine proper resolution paths.
- Update internal databases with information about technical issues and useful discussions with customers.
- Build on knowledgebase, documentation, FAQs, and training guides.

**Requirements**:

- Minimum 1 year experience in user support.
- Strong communication skills, written and verbal, with the ability to articulate technical concepts to non-technical individuals.
- Proficient in HTML & CSS.
- Basic knowledge in PHP, MySQL, JavaScript
- Demonstrate proactivity and leadership.
- Ability to manage your time and priorities with ease.
- Work independently and as a team on a comprehensive range of projects.
- (Bonus) Experience with building websites through CMS platforms (WordPress, Drupal, etc).

Work Location: In person

**Salary**: $2,000.00 - $4,721.68 per month

Work Location: In person

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