Current jobs related to Raffles Hotel Singapore - Singapore - RAFFLES

  • Raffles Hotel Singapore

    4 days ago

    Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...

  • Raffles Hotel Singapore

    7 days ago

    Singapore Raffles Singapore Full time

    Job Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight...

  • Raffles Hotel Singapore

    2 weeks ago

    Singapore Raffles Singapore Full time

    The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. Primary Responsibilities Overseeing Daily Operatoins and Achieving Targets - Supports Resident Mixologist in...

  • Raffles Hotel Singapore

    2 weeks ago

    Singapore RAFFLES Full time

    The Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries. The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the...

  • Raffles Hotel Singapore

    5 days ago

    Singapore RAFFLES Full time

    **Job Description**: The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to...

  • Raffles Hotel Singapore

    5 days ago

    Singapore RAFFLES Full time

    The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special...

  • Raffles Hotel Singapore

    4 days ago

    Singapore RAFFLES Full time

    The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. We are hiring for the following outlets: - Long Bar - Raffles Courtyard Primary Responsibilities Overseeing Daily...

  • Raffles Hotel Singapore

    1 week ago

    Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...

  • Raffles Hotel Singapore

    7 days ago

    Singapore RAFFLES Full time

    **Job Description**: The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless...

  • Raffles Hotel Singapore

    1 week ago

    Singapore Raffles Singapore Full time

    The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. Primary Responsibilities Executives Concierge Core Tasks - Accommodates...

Raffles Hotel Singapore

3 weeks ago

Singapore RAFFLES Full time

**Job Description** Primary Responsibilities**

**Executes Butler core tasks**
- Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.
- Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.
- Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

**Deals with internal stakeholders**
- Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
- Cooperates closely with the Room Service team and housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for residents with all other areas of the hotel.
- Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

**Improves quality of product and services**
- Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
- Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

**Qualifications** Knowledge and Experience**
- Pursuing or pursued a Diploma or Degree from School for Tourism and Hotel Management.
- Excellent communication skills in English and ability to communicate in a second language.

**Competencies**
- Possesses strong interpersonal skills and ability to communicate in second language.
- Ascertains and addresses guest/colleague needs.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
- Prioritises and organises work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Embraces and responds to change effectively.
- Creativity.
- Experiential focus.
- Local market knowledge.
- Understands international luxury travelers and their needs.
- International level of quality and non-hotel experience a plus.
- Multi-cultural understanding.