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Telemarketer

3 weeks ago

Singapore SHIPIFY Full time

Week

1

An explanation of telemarketing and its significance. Having a thorough understanding of the company's offerings and target market. Knowledge of the call script and guidelines. An introduction to call management systems and CRM software

Week

2

Techniques for verbal communication that work. Empathetic responses and active listening. handling arguments and offering suitable refutations. role-playing games based on real-world situations

Week

3

comprehensive knowledge of the company's goods and services. identifying value propositions and unique selling points. Managing FAQs and typical client questions. working together with product/service specialists to get better understanding

Week

4

Knowledge of pertinent telemarketing laws (such as opt-outs and do-not-call lists). Best practices and ethical standards for customer relations. Regulations for data protection and privacy

Week

5

Organizing call lists and putting leads first. Techniques for maximizing call volume and time usage. Using CRM tools to track leads and schedule follow-up

Week

6

Managing challenging clients and handling rejection. Techniques for resolving disputes. Managing stress and remaining motivated

Week

7

Recognizing the funnel and sales process. Value-based selling and generating advantages for customers. Cross-selling and up-selling strategies. Using closing techniques to get over objections

Week

8

establishing a warm and respectful tone Trust-building and active listening. Putting the needs of others first and displaying empathy

Week

9

posing probing inquiries to determine the demands of the consumer. Active listening and recognizing problem areas. Customizing product and service offerings to meet customer needs

Week

10

investigating market trends and rivals. keeping abreast on market trends. examining consumer preferences and behavior

Week

11

Creating follow-up plans after a sale. Cross-selling and upselling to current clients. Customer loyalty initiatives and retention strategies

Week

12

evaluating each person's performance and identifying areas that need improvement. sessions for coaching and feedback. Modern sales strategies and chances for ongoing education