Content Designer

7 days ago

Singapore Terrascope Full time

Join us on a mission to save the planet

Reversing the impact of climate change is one of the world’s biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of all the emissions reductions necessary for the world to reach net zero, require business-level action. But despite the growing momentum and ambition from companies around the world to set climate goals, there are significant challenges to delivering on these ambitions. Business leaders don’t really know how they will get there. And the very first step, of getting emissions measurement right, is hard and critically important to make progress.

Terrascope is a smart carbon measurement and management SaaS platform that empowers large enterprises to build and action a credible path to net zero, and decarbonise their operations and physical supply chains (especially their Scope 3 emissions).

Powered by data science, machine learning and sustainability expertise, Terrascope is on the journey to build the new digital tools and analytics, datasets and algorithms, and the ecosystem of expert partners needed by companies to deliver on their climate commitments:
1. Increase measurement confidence
- 2. Focus action where it matters most
- 3. Enable shared accountability and collaboration at scale

Terrascope is a stand alone corporate venture, backed by Olam, a Fortune 500 company and one of the world’s largest food and agri companies and a global leader in climate action and sustainability. With significant strategic advantage and secure funding, the Terrascope is uniquely positioned to drive profit with purpose; and scale positive climate impact for humanity and the planet

We are looking for a Content Strategist & Copywriter to turn complexity into accessible, actionable, and engaging product content that enables users to get the most value out of the Terrascope platform. This role will report into the Experience Design Lead and together with our quickly growing product, design, and customer success teams, you will have a key role in creating and maintaining our knowledge base to drive product engagement, and using words and storytelling to elevate the end-to-end customer experience (CX).

This role is based in Singapore but if we fall in love with you, ANZ or Japan could work just fine.

In this role you will:
Own, develop and evolve the content strategies to drive product engagement and great customer experience, amongst new and existing customers-
- Partner with Terrascope’s Experience Design Lead to actively develop content strategy, and copywriting as integrated capability to drive CX outcomes-
- Work cross-functionally to understand usage patterns, gaps and opportunities, and develop the content system, structure and toolkit needed to deliver on product, design and customer success goals (i.e. information architecture, taxonomy, style guides, versioning and governance model)-
**Craft words that elevate the Terrascope experience**; including technical writing, CX writing and localisation.-
**Be the guardian of our voice**; maintain the Terrascope content library, knowledge base and tone of voice guidelines - from overall vibes, to transparency - and ensure buy in and compliance across teams-
**Be an advocate of the Terrascope platform**;stay up-to-date with the competition and category innovations, to inform new ideas to enhance the Terrascope platform
- develop a deep understanding of climate change, and how better corporate practices and innovative climate solutions (such as Terrascope) can make all the differenceYou should have:
- Native fluency in English is required and Japanese is an added bonus-
- Experience in developing and owning content strategies in software-as-a-service environments, ideally in the Enterprise / B2B space, through multi channel engagement, including ‘in-product’-
- Experience with UX writing for a complex, technical digital product-
- Experience working closely with multi-disciplinary, technical teams-
- A diverse portfolio that shows your knack for tackling all sorts of tasks, and for turning complex topics into simple words and engaging content-
- Excellent storytelling skills, including concept development and storyboarding-
- Ideally you already come with some knowledge of sustainability, ESG, climate change and climate actionEven better if you are:
- An entrepreneurial problem solver comfortable in managing risk and ambiguity- A self-starter with a growth-mindset and proactiveness in working independently to drive toward results
- We're committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be his or her authentic self.

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