Software Development Engineer in Test

2 weeks ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Video Infrastructure is one of the world's leading video platforms that provides media storage, delivery, transcoding, and streaming services. We are building the next generation video processing platform and the largest live streaming network, which provides excellent experiences for billions of users around the world. Popular video products of TikTok and its affiliates are all empowered by our cutting-edge cloud technologies. Working in this team, you will have the opportunity to tackle challenges of large-scale networks all over the world, while leveraging your expertise in coding, algorithms, complexity analysis, and large-scale system design.

**Responsibilities**:
1. Track, analyse and conduct troubleshooting via online and offline channels. Come up with optimization strategies and tactics.
2. Actively participate in planning and building our Quality System (QS).
3. Communicate with users to identify needs and expectations. Collaborate with product management, R&D and service teams to meet customer requirements.
4. Ensure standardization of service quality by providing supporting data.
5. Take holistic approach to optimize established technical support mechanism as well as our QS.

**Qualifications**:
1. Bachelor’s degree in Computer Science or equivalent.
2. Able to work in fast-pace environment and embrace constant changes and challenges.
3. Good knowledge of networking fundamentals and protocols (eg. TCP/IP, HTTP/HTTPS, etc.).
4. Strong experience in troubleshooting with critical problem-solving skills.
5. Demonstrates strong interpersonal skills and communicate with all levels within the organization.
6. Related working experience would be highly preferable.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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