Assistant Team Lead, Software

Job ID: 14195- Location: Digital Hub, SG- Description:

- Job Req ID: 14195

**About ST Engineering**

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

**About our Line of Business - Mission Software & Services**

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

**Together, We Can Make A Significant Impact**

The Assistant Team Lead oversees a team of Software Engineers, guiding them through the entire software development lifecycle from analysis to deployment. They ensure adherence to project plans, maintain code quality, and provide technical assistance to customers while staying updated on emerging technologies and industry best practices. A strong background in software engineering, excellent leadership skills, and a commitment to delivering high-quality solutions are essential for success in this role.

**Be Part of Our Success**
- Lead a group of Software Engineer:

- Execute full software development lifecycle
- Develop existing programs by analyzing and identifying areas for modification
- Integrate software components into a fully functional software system
- Develop software verification plans and quality assurance procedures
- Document, write operational documentation and maintain software functionality
- Deploy programs and evaluate feedback
- Comply with project plans
- Maintain and improve existing codebases and peer review code changes
- Investigate and use new technologies where relevant
- Provide a detailed level of technical assistance to the customers
- Support customers by responding within the designated SLA
- Investigate and troubleshoot issues, developing solutions for customers while understanding their needs
- Perform impact analysis and coordinate implementation
- Monitor and improve the system
- Carry out routine maintenance work
- Exceed customer expectations by providing outstanding customer service
- Proactively update customers and ensure they are satisfied with our support service
- Work closely with team members and Solution Architect
- Troubleshoot, debug and upgrade existing systems
- Maintain systems by monitoring and correcting software defects
- Improve system quality by identifying issues and common patterns, and developing standard operating procedures
- Support Pre-sales and tender proposal.

**Qualities We Value**
- Proficiency in software engineering tools
- Ability to document requirements and specifications
- A passion for solving problems and providing workable solutions
- Strong analytical and reasoning skills with an ability to visualize processes and outcomes
- Proficiency in troubleshooting software issues and debugging a large codebase
- Outstanding all-round communication skills and ability to work collaboratively
- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
- Demonstrated customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
- Ability to manage and grow existing customer relationships by delivering high-quality support
- Commitment to providing the best experience possible for customers
- Experience in mission critical system is advantageous
- Technical expertise in the following areas is preferred:

- Ability to develop software in programming languages such as Java, C++
- Experience in various operating systems such as Windows, Linux
- Familiarity in databases such as MS SQL etc.
- Knowledge of algorithms and data structures

**Our Commitment That Goes Beyond the Norm**
- An environment where you will be working on cutting-edge technologies and architectures.
- Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
- Meaningful work and projects that