Portfolio Risk Monitoring Manager

4 days ago

Singapore XENDIT PTE. LTD. Full time

**About Xendit**:
The Merchant Risk team at Xendit focuses on detecting and mitigating the various risks related to the merchants who use our products and services, including fraud risk, credit risk and misuse of our products and services. The team plays a critical role in keeping the bad actors away from our platform and maintaining the integrity of the platform through active monitoring and prompt actions. We rely on data and technology to help us develop accurate and scalable risk solutions that enable safe payments experience for payors, merchants and business partners in our ecosystem.

**About the Job**:
The Portfolio Risk Monitoring Manager will play a crucial role by leading the design and implementation of risk solutions for our existing portfolio of merchants across all operating countries. This person will lead the team that will maintain the risk rules and strategies for early detection of emerging fraud trends, ongoing risk scoring and monitoring of merchants, and helping our partners and regulators deepen their trust in us.

The role requires strong data analytics skills and ability to explain complex situations and concepts through data-driven storytelling.The person will be tasked with designing rules and strategies and derive operating thresholds leveraging data analytics extensively.

The role will require extensive coordination with multiple teams within Risk and across Xendit and the Portfolio Risk Monitoring Manager will act as the Risk point-of-contact for multiple senior leaders and their orgs. They will need to educate the stakeholders on risk matters, partner with them on solutions and act as a consultant for new product and business decisions.

**Responsibilities**:

- Lead the portfolio and transaction monitoring within Merchant Risk team at Xendit
- Design proactive fraud and credit risk identification and mitigation strategies
- Design and implement risk rules and maintain high levels of recall and precision
- Partner with other Risk teams to establish feedback channels for reviewing and upgrading the risk rules to improve performance
- Balance business and risk needs by partnering with stakeholders on creative methods to enable business growth while keeping risk and losses in check
- Demonstrate business impact by measuring and reporting on key performance indicators for portfolio risk management

**You may be a good fit if you have**:

- 8+ years of experience in risk management in financial services, payments or technology companies
- Strong understanding of fraud and credit risk concepts and experience with developing identification and mitigation solutions
- Solid data analysis skills and willingness to do hands-on analysis and data pulls
- Excellent communication and ability to explain complex technical concepts to non-technical audience
- Familiarity with and understanding of leveraging technical tools and alternate data in fraud risk management
- Degree in a quantitative field such as statistics, mathematics, engineering, etc.
- Experience with risk management for cards and other payment methods
- Demonstrated experience in being a trusted risk advisor to multiple business units
- Demonstrated experience in hands-on building risk solutions from scratch
- Experience working in an unstructured environment with uneven data availability and reliability
- Experience managing people

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