Digital Platform Proposition Product Owner

**Job Profile**:
We are looking for an experienced Product Owner, who will drive the digital customer proposition vision overseeing the roadmap of the development of products from start to finish to ensure they meet the customer and partner’s current and future needs. Their main duties include determining the overall vision of products, exploring best solutions for features and functionality and managing various backlog items with the technical teams.

The role is to act as an overall owner with a collaborative and engaging approach to bring key stakeholders on the journey for consumer first product proposition

**Job Qualifications**:

- 5+ years’ experience in product owner management function working with or across agile teams
- Customer first mindset and experience in driving change management through strong communication and interpersonal skills.
- Execution focused with ability to look zoom-in and zoom-out of complex business situations and challenge the status-quo
- Experience within insurance, Fintech, Insurtech or digital first consumer company’s preferred
- Preferably Certified in Agile Scrum Product Owner with experience in training and delivery using Agile Scrum methodologies
- Ability to conduct workshops with internal and external stakeholders to drive outcomes
- The person needs to understand the customer pain points and challenges and opportunity in the space with a lens of partner ecosystem in crafting the right solution for an embedded solution

**Job Accountabilities - Key Accountabilities**:

- A key objective will be to bring the required roadmap of enhancements to craft market leading propositions in each vertical
- Conduct and support research and determine the customer’s needs to determine which features to include on products and bring other stakeholders on the journey for these product features
- Create governance framework to prioritize, review, and refine the product development roadmap
- Build agile squads working with Local country business units that drive the new digitally-led, Experience-driven multiple propositions squads.
- Using data and insights, continually optimise product performance through iterative development improvements and product features
- Empower the development team to solve complex and technical problems to ensure that the business and user needs are met throughout the project execution and delivered in the most efficient way
- Help in developing proposals, value propositions and solutions for partners based on customer data and insight working with internal and external teams
- Bring together key stakeholders (Underwriting, Claims, Technology, etc.) and known dependencies to develop best-in-class insurance customer lifecycles driving high engagement, sales and lifetime value growth.
- Host co-creation, design-thinking workshops with partners.

**Job Functions**:

- You will translate business objectives from multiple stakeholders into clear customer propositions to deliver commercially successful solutions for our partners and consumer markets.
- As a new function, you will establish Digital Product within the business and evangelize digital best practice cross-functionally to continually improve the Customer Experience.
- You will execute proposition oversight frameworks and ensure compliance with relevant Business Unit policies and guidelines
- Build a process to design new products and propositions using customer research, data & insights to ensure we are laser-focused on creating solutions that meets the customer needs
- Deliver high-quality material to partners that include product, journey & claims experience through presentation and prototypes

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together
- Location(s): SG - Singapore
- Remote working:

- Schedule: Full Time
- Recruiter name: Ahona Adhikary
- Closing date: