Client Relationship Executive

4 days ago

Singapore Big Corridor Sdn Bhd Full time

**[Job Description]**

**Job Title: Client Relations Executive**

**Reporting Line: Branch Manager**

**Role Overview**:
A Client Relations Executive role is to initiate and nurture steady relationships with all customers. An effective Client
Relations Executive should maintain contact with clients, work to understand and advise them on which of Porcelain's products or treatment services could best support their needs at the same time ensuring the alignment with Porcelain's philosophy and objectives.

**Responsibilities & Duties**:

- Handle all clients’ requests promptly and resolved customer's enquiries professionally
- Ensure all interactions with customers are handled professionally with care and adhering to company’s policies and procedures, escalating cases where required
- Record and update all communication with clients in the CRM system (Zenoti) in a timely and accurate manner
- Equipped with sales, customer service and skincare knowledge to educate customers on Porcelains Products &Services
- Build rapport and establish good relationship with clients to ensure customer retention & loyalty
- Promote & up-sell products, services and package to maximize sales opportunities where possible
- Educate customers through effective communication to increase understanding of product offering and product sales.
- Investigating and solving customers’ problems, which may be complex and long-standing
- Handling Customers’ enquiries and complains in a timely manner
- Communicate and work closely with therapists to ensure maximum client satisfaction
- Follow up with clients on skin conditions, treatment progress and appointment scheduling
- Appointment booking and Scheduling for clients
- Liaising with internal departments to ensure client’s needs are fulfilled effectively
- Assist in training of new staff to deliver a high standard of customer service
- Report to Customer Success Manager on a weekly basis for new customer generation and service level report
- Face to Face Customer Interaction (Sales, Customer Service, Recommendation, Skincare Knowledge)
- Manage POS, payment terminals and day-to-day store opening and closing procedures.
- Maintain Outlet’s Tidiness and Cleanliness
- Perform reception and administrative duties as required

**Job Requirements**:

- At least a professional certification holder in any specialization
- At least 3 year of experience in related field / industry
- Proficient in English (both written/spoken)
- Well-groomed and presentable
- Digitally proficient in both social media platforms and MS Office Application (Words/Excel/PowerPoint)
- Strong communication and interpersonal skills

**Salary**: $2,000.00 - $2,600.00 per month

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 3 years (preferred)
- Customer support: 3 years (preferred)
- Client Relations: 3 years (preferred)

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