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**COMPANY DESCRIPTION**
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
**RESPONSIBILITIES**
- This position is for Lee Kong Chian School of Business (LKCSB).
- Strategic & Academic Matters- Partner the Programmes Director (Postgraduate), Associate Dean, and Deputy Dean (Programmes) in achieving the School's vision, mission, and strategic objectives for postgraduate programmes.
- Involved in academic planning, programme innovation, and delivery excellence for flagship postgraduate programmes, including EMBA, MBA, Chinese EMBA, and Professional Doctorate programmes.
- Involved in the pursuit of ranking and accreditation targets through close collaboration with leadership and faculty.
- Student & Alumni Engagement
- Lead the Programme Managers to maintain proactive and high-quality communication with students, ensuring a strong student experience throughout the learning journey.
- Collaborate with the Office of Alumni to strengthen community and alumni engagement.
- Resolve issues in a timely and effective manner, balancing student satisfaction with programme standards and university policy.
- Programme Operations & Financial Management
- Oversee the full P&L of assigned programmes, ensuring sound financial planning, resource allocation, and cost efficiency.
- Monitor and improve operational workflows and ensure compliance with university policies and external regulatory requirements.
- Champion continuous improvement and ensure timely documentation and implementation of improved processes and SOPs.
- Stakeholder & Partnership Management
- Manage key academic stakeholders, including Associate Deans, Academic Directors, teaching faculty, and central administrative units, to support academic delivery and programme enhancements.
- Collaborate with the Associate Dean and Academic Directors in the development and expansion of local and international partnerships.
- Team Leadership & Development
- Lead, coach, and mentor a team of Programme Managers, creating a high-performance team culture and driving staff development to their full potential.
- Ensure clear delegation of duties, accountability, and cross-training within the team to strengthen resilience and operational consistency.
- Operational & Administrative Oversight
- Provide guidance to the team on course administration activities, including consolidation of course outlines, procurement of course materials, and the hiring of teaching assistants and student helpers.
- Provide guidance in the preparation and issuance of faculty teaching contracts, and support examination administration and logistics.
- Other duties as assigned.
**QUALIFICATIONS**
- A university degree, preferably with a postgraduate qualification in education management, business, or a related field.
- Strong knowledge of or interest in management education and delivering premium programmes or services.
- Proven experience in strategic, operational, and financial planning, including managing budgets and P&L.
- Prior experience in leading teams and managing stakeholders at all levels.
- Excellent communication and interpersonal skills, with confidence in engaging diverse audiences.
- Strong analytical, problem-solving, and decision-making abilities.
- Results-driven, resourceful, and able to work independently in dynamic environments.
- Effective at influencing and negotiating across functions and seniority levels.
- Willingness to travel internationally and work across time zones as needed.
**OTHER INFORMATION**
LI-KC1
