Field Service Engineer
2 weeks ago
**Job Duties**:
- Ownership of properties assigned to your region and escalations to resolve.
- Identify coverage gaps in our field services and develop our Third-Party resources for the region for Break fix, Cabling and smart hands deployment services.
- Conduct any site surveys, break/fix service calls, installations or conference set-up/support requested of you.
- Carry out installation tasks as directed by the Project Manager.
- Install, configure and troubleshoot networking hardware and software on customer premises
- Lead installations at customer sites, ensure daily install progress and manage 3rd Party Contractors onsite.
- Maintain knowledge of Company products, installation processes and configuration standards through regular review of training materials.
- Provide remote technical support to 3rd Party Contractors and onsite resources.
- Escalate any issues to their line manager and Project Manager in a timely manner.
- Ensure daily updates are detailed and communicated back to their line manager and Project Manager.
- Perform hotel staff training and installations sign off.
- Complete all configuration and documentation accurately and on time.
- Provide remote troubleshooting and break fix to existing customer sites.
- Required to participate in out of hours call out and any on call rotation for network emergencies during contract life cycle if required.
**Requirements**:
- Knowledge of Ethernet networks and Internet connectivity methods
- Working knowledge of Linux operating systems and server hardware advantageous
- Good knowledge of configuring switches (HP, Brocade & Cisco) and Wi-Fi hardware (Ruckus, Cisco Meraki, HP/Aruba) RF heat map production and spectrum analysis surveys using Air Magnet survey tools
- Familiarity with Fortinet & Juniper is beneficial
- Understanding of cabling standards
- Any technical qualifications are advantageous
**Personal Attributes**:
- A trustworthy individual able to work independently with limited supervision.
- Proven analytical skills with excellent problem-solving attitude and the ability to resolve technical issues.
- A valid Passport and able to travel and work overseas if required.
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