Credit Controller

1 week ago

Singapore FENDER CARE MARINE PRODUCTS (ASIA PACIFIC) PTE. LIMITED Full time

The Role:
To act as the primary debt-collection interface with the main responsibility of collecting outstanding debts from customers and supporting the business to ensure colleagues are informed of customer payments. Responsible for Reporting to the group on aged debt, reducing debtor days and minimize loss to the company from bad debts.

Key Duties & Responsibilities:

- Minimise the cash collection gap between contract fulfilment and the time when the cash is received into the bank account.
- Establish and maintain good relationships with customers
- Establish and maintain good relationships with colleagues across all internal departments (including group where applicable)
- Run credit checks where required to make risk assessments and to set credit terms
- Ensure that all disputes or customer issues are followed up promptly with internal staff to ensure payments are not delayed - seek managerial help if actions not forthcoming
- Ensure all accounts and records are kept up-to-date and cash/credits are properly allocated
- Approve, set and monitor credit limits with customers based on credit agency information and/or in conjunction with group credit control
- Post and allocate customer receipts to the relevant account. Collect receipts as necessary.
- Provide sales with information/assistance as necessary to ensure that they are aware of credit limits, goods not sent, or services performed without due credit authorisation first
- Liaise with salespeople as necessary and/or from other sources (e.g. business sections in papers) to find out what is happening in the industry to head off any risks before they arise i.e. be business aware of what is going on.
- Issue customer statements and reminder letters where applicable
- Ensure all customer CRM records are kept up-to-date and is in line with company policy and DPA
- Providing all reporting information as may be required by local management or group (including aged debtors reports and DSO days) along with commentary where required
- Review and update credit control policies and procedures as the business changes/evolves, whilst also ensuring existing policies and procedures are adhered to.

Other ad hoc duties and reporting as required in relation to the credit control function and local finance and administration requirements.

The Person:
You will need strong communication and influencing skills and be independent, organised and pro-active.
You will be able to maintain excellent relationships with customers.

Qualifications & Experience:
Preferred Diploma / Degree in accounting with 3 years of relevant work experience

Strong IT skills for communication, documentation and ensuring adequate record keeping.
Working knowledge of VAT or local equivalent and also experience of chasing international debts would be preferred.

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