Guest Experience Executive

5 days ago


Tanglin, Singapore Siri House Full time

As our Guest Experience Executive, you are responsible for ensuring that on all occasions guests are completely satisfied with their dining experience, exceeding all their expectations.

**Salary**: S$ 2,800 - $3,500 depending on work experience

**Benefits**:

- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits

**Responsibilities**:

- Customer Management:_
- Manage the hostess desk during service hours to greet customers, ensure they are seated accordingly and handed over to service team
- Ensuring that an impeccable customer experience for guests is maintained and that positive reviews of the restaurant are received online and offline
- Managing guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
- Display in-depth knowledge of the restaurant’s product offerings so as to engage with the customers and recommend products/services
- Responsible for maintaining the CRM system, capturing new data and ensuring it is updated consistently
- Venue Management:_
- Ensure that all spaces are styled, clean and presentable for each service every day
- Report to Management and assist with the coordination of suppliers/contractors on any maintenance issues
- Ensure service team are following SOP checklist every day so to ensure the venue is set-up and ready to receive guests

**Requirements**:

- At least 1 year experience of Customer Service Management within the hospitality industry
- Passionate in delivering top-notch hospitality experience
- Excellent communication skills, both written and verbal
- Confident with handling payment transactions and POS systems
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
- Has great initiative and is service-oriented
- Ability to proactively approach and engage with guests and team members

**Salary**: $2,800.00 - $3,500.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Holidays
- Late shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips



  • Tanglin, Singapore Siri House Full time

    We are a modern Asian restaurant looking for a reliable and efficient professional to join our team as our Events Manager. You will be managing and overseeing different types of events, delivering high standards with great personality and an enthusiastic approach to customer service. As an Events Manager, you will strive to create exceptional, memorable...


  • Tanglin, Singapore The St. Regis Singapore Full time $13,200 - $144,000 per year

    POSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust...


  • Tanglin, Singapore Skillsforce Management Consultancy Pte Ltd Full time

    My client, a private clubhouse is focusing in Fine Art Exhibits, private dining and lifestyle concierge service for C suite level private members is seeking a Concierge/Guest Services Executive to join them. The incumbent must be confident to deal and communicate with members. **Guest Service & Concierge Role**: 1. Meet and greet VIP guests and offer...

  • Guest Service Officer

    2 weeks ago


    Tanglin, Singapore 26 EVANS ROAD PTE LTD Full time $2,400 per year

    Job Description:Be an ambassador to our hospitality business at all times.Always provide delightful service standards to the guests. Greet guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay.Conscious of any opportunities to upsell additional facilities and services, when appropriate.Answer telephone calls at the...


  • Tanglin, Singapore The Lo & Behold Group Full time $45,000 - $60,000 per year

    Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.As a team, we are...


  • Tanglin, Singapore The Lo & Behold Group Full time

    Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce. In this role, you will also be responsible for Claudine, a French neo-brasserie, located on Dempsey Hill....


  • Tanglin, Singapore SEAMEO Regional Language Centre Full time

    Manage the daily operations of the front office to ensure efficient functioning of the team - Responsible for coaching Front Office team members to ensure services rendered are effective, efficient and comply with the Hotel’s standard - Develop operations plans and monitor room inventory - Collaborate with various departments on operational requirements -...


  • Tanglin, Singapore Shangri-La Hotels Full time

    Job Highlights Career Development Opportunities Duty Meals, Birthday Leave and Flexible benefits Complimentary Room Nights Discounted Room and Dining Rates We are looking for a Front Office Executive to join our team **As a Front Office Executive, we rely on you to**: Take responsibility of the front office to ensure smooth and efficient operation at all...

  • Service Executive

    5 days ago


    Tanglin, Singapore Siri House Full time

    We are a modern Asian restaurant looking for afriendly, organized, and efficient Service Executive (FOH) to join our team! Are you an excellent and efficient communicator? Are you fast, organised and a natural problem solver? If so, we want to hear from you! You will be working alongside an excellent team to help ensure our customers receive the best...

  • Executive, Events

    2 weeks ago


    Tanglin, Singapore Shangri-La Hotels Full time

    Job Highlights Career Development Opportunities Duty Meals, Birthday Leave and Flexible benefits Complimentary Room Nights Discounted Room and Dining Rates **As a Executive, Events, we rely on you to**: Achieve departmental budget Assist in the forecasting of the revenue of all functions Maintaining an account list of clients and keeping regular...