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Customer Success Manager

2 weeks ago

Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

**Your role**What you’ll do**
- _An ambassador - You will be an advocate for our customers. collaborate and align across global functions with complete transparency _
- _A catalyst - You will spark initiatives of change, success, and consistency _
- _A driver - You will be a reliable driver. We are on it, and we own it with a sense of urgency _
- _Owner - You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability _
- _A difference maker to our Customers and our Stakeholders _
- _Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs _
- _Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management _
- _Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs. _
- _Proficiency in following competencies _
- _Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management, Ensures accountability) _
- _Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales) _
- _Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications) _
- _Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude) _
- _Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness) _
- _and many more....**What you’ll need**
- _Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university _
- _5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field _
- _Strong Understanding of Data Center Ops (e.g. - Fire Safety, Mechanical, Electrical) and the ability understand customer needs _
- _Proficiency in Microsoft Office Suite _
- _Familiarity with the following systems (Preferred but not required) _
- _SAP _
- _Yardi _
- _FNT _
- _DCIM _
- _Qualtrics _
- _Salesforce _
- _ServiceNow _
- _Microsoft BI _
- _Oracle _
- _Gainsight_