Vice President, Production Support

1 week ago

Singapore TANGSPAC CONSULTING PTE LTD Full time

**Position: VP, Production Support Level 2**

**Employment Type: Permanent**

**Location: Central
**Responsibilities**:

- Handle support for production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue.
- Investigate production issues and provide workaround to user to move business forward. And share L2 analysis to L3 team for further investigation.
- To provide knowledge sharing in OpenShift containerized platform/deployment procedures.
- Manage and respond to users on timely manner for reported production issues/clarification.
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
- Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
- Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.
- Develop and maintain relationships with technical staff, end users and clients.
- Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
- Assist to bring-up all applicable services that are required after system maintenance / OS patching / DB patching activity.
- Generate one time report as per user request/audit request.

**Requirements**:

- Minimum 8 years of hands-on experience in Java, J2EE, JMS, Swift, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, Control-M, Open Shift Platform (OCP), Splunk, Geneos.
- Hands-on experience in IT Operations/Production support L2/L3.
- Experience in ITIL process and tools like Control-M is a plus.
- Strong analytical & trouble shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

**Tangspac Consulting Pte Ltd**

03-02 The Octagon, 105 Cecil Street, Singapore 069534

EA Personnel Name: Olsem Stefanus Emmanuel

EA License: 07C3635 | EA Registration: R2094432

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