Parent Liaison Executive

4 days ago

Singapore ISLANDER PRE-SCHOOL PTE. LTD. Full time

**Job Description**:
Parent Liaison
- Parental liaison, reception duties, facilitating parent and agent enquiries
- Update all parent contact information and interactions at all times
- During tours, ensure that you share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience
- Track/note/update all comments within the CRM in a timely manner. All contact and deal information should be updated by the last week of every month.
- Follow up with parents with a phone call, three days post tour. Use the ‘sequence’ tool and the ‘templates’ in the CRM to connect with families.
- Compile tour templates learning stories and other materials to improve on-ground conversion
- Advocate for the EtonHouse learning pathway beyond pre-school
- Ensure that the school website has accurate and up-to-date information
- Attend school functions and open days that may be held outside of the contracted hours as required
- Providing outstanding customer service that is personalised and in alignment with the organisation’s culture and values.
- Support all media and brand and marketing events and requests
- Update the AI bot templates on a regular basis to keep them relevant and use campaigns from time to time to remarket and enhance conversions
- Be responsible for your own PD by staying up-to-date with all platforms used by the PL team

Admissions
- Handle all admission and withdrawal processes and documents
- Monitor and track student numbers, agent referrals, withdrawal data
- Develop documents that facilitate the admissions process

Administrative Duties
- Handle all student registration documents
- Maintain and update student records
- Collection of school fees if required
- Issue receipts

**Qualifications**:

- Bachelors Degree or Diploma
- 2 to 3 years of related work experience in a front office or enrolment role in the education services or a service-orientated industry
- Experience in sales or enrolment will be an added advantage
- Customer service experience is essential in dealing to both existing and prospective parents
- Experience working in a school environment would be an added advantage
- Possess a collaborative attitude and work well in a team orientated work environment
- Excellent written and verbal communication skills
- Results orientated with a hands-on approach
- Ability to multi-task is essential for this position

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