Community Care Manager, Daycare

**About Us**:
**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

You will be responsible for the smooth operations of the Senior Day Care Centre (SCC) and the implementation of enriching programmes and activities for the seniors. You will lead an integrated care team that delivers a person-centred care model for our seniors, including persons with dementia. You will take the lead in promoting seniors' independence and maintaining their cognitive and physical functions. You will also ensure that small-group and personalised activities are implemented in the SCC to enable seniors to live with dignity and fulfilment.

**Your job scope includes**
- Case Management & Administration
- Complete the Referral/Screening process and accept/reject referrals.
- Coordinate and co-conduct Initial Assessments, including documenting information on admission suitability and care planning that fulfil the ministry service requirement
- Develop and coordinate the delivery of Discharge plans, including referrals to other providers.
- Provide input on process improvement activities
- Care Planning
- Coordinate a team to support, bi-annually review and update Individual Care Plans (ICPs)
- Lead the development, communication and review of non-clinical aspects of ICPs
- Input into process improvement activities for ICP development and evaluation.
- Care Delivery
- Ensure quality of care from the care support team by adhering to Standard Operating Procedures (SOPs).
- Investigate and complete documentation for relevant incidents and escalate complex issues to the Cluster Manager timely
- Support the collaboration with external agencies, including requests for new services.
- Create a supportive and inclusive environment that promotes active social engagement and participation amongst the senior and care staff
- Conduct periodic programme audits and evaluations
- Stakeholder Engagement
- Facilitate and complete the intake, admission and discharge processes with Next of Kins(NOKs) or Caregivers.
- Co-conduct post-admission onboarding of Seniors with the clinical team.
- Update NOK / Caregiver on changes to ICPs biannual review or changes in clients‘ condition
- Address and escalate complaints and feedback from NOKs, Caregivers or Seniors.
- Support delivery of events and engagement with stakeholders.
- Support Medical Social Worker with Advance Care Plan (ACP) conversations.
- Administration & Operations
- Be accountable for the centre operating expenses and ensure that utilisation is kept within the centre's budget.
- Be accountable for the utilisation and occupancy targets.
- Evaluation of vendor's products or services, including managing trialling of and recommendations for new technology or equipment.
- Liaise with the town council, building and facilities management on maintenance of centres.
- Cascade crisis response SOPs to staff and report to HQ.
- Coordinate transportation requests for seniors.
- Review and approve roster and leave requests for the Care Team.
- Quality Management
- Monitor staff compliance with Infection Prevention & Control (IPC) guidelines & standards
- Prepare and support Internal and External Audits and implement improvement areas.
- Cascade and monitor compliance to non-clinical SOPs.
- Evaluate the effectiveness of non-clinical SOPs and provide feedback to the Quality Management team.
- People Management
- Lead the team to build up a credible professional image and positive branding of NTUC Health
- Provide feedback to the planning, recruitment and evaluation of Volunteer Management.
- Accountable for workforce planning and recruitment of staff.
- Monitor and ensure staff training needs are met.
- Support communication and monitoring of staff performance and compliance to Company policies.

**You should**
- Adopt a collaborative approach towards working with internal and external stakeholders.
- Possess change management experience and be an effective communicator.
- Be proficient in Google Suite Applications and digital tools (i.e. WhatsApp, YouTube, Zoom).
- Have a strong sense of adaptability (i.e. being creative and finding new ways of getting things done).
- Have a caring, empathetic and patient personality to establish positive re