Digital Workplace Manager, People

**Who we are**:
Projects we have worked on include:
**Covid-19 Vaccination National Appointment System** - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

**Data.gov.sg** - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

**Parking.sg** - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

**FormSG** - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

**Isomer** - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

**RedeemSG** - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

**PaySG** - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website

**What does the People and Workplace team do?**:
The Corporate team is in charge of creating the right environment for OGP teams to make as much impact on public good as they can, as quickly as possible. The People & Workplace team ensures that we have the right people, practices, and infrastructure in place to make this happen.

The People team works with team leads to hire, motivate, develop, organise, and retain the right people to make public good happen. The Workplace team is in charge of making sure that OGP employees and teams have the right physical (e.g. office space, hardware) and digital (e.g. access control, communications tools and network) infrastructure and practices to do their best work.

**What does a Digital Workplace Manager do?**:
As a Digital Workplace Manager, you will work closely with the People & Workplace team to provide best-in-class physical and digital tools for OGP teams to do their best work. You will help keep that infrastructure running day-to-day, and will also be setting and continually monitoring usage behaviours and patterns of the physical and digital workplace, so as to identify gaps and areas for improvement for the organisation.

On a day to day basis, this means:

- Develop and implement methodologies to continually measure workplace behaviours and tool usage to identify needs and opportunities to improve the workplace experience across the organisation.
- Plan and run initiatives to improve workplace tools, policies, and practices to help teams run more effectively in OGP.
- Manage access control and the deployment of organisation devices (e.g. IT assets) through the use of device management software.
- Maintain and improve office network infrastructure and communications tools
- Directly troubleshoot user help requests and issues on the physical and digital workplace to solve root causes and improve employee experience.

**What is it like working here?**:

- **_Working for Public Good_** - We care about making an impact on public good. For the People and Workplace team, this first means creating the right environment for our product teams to work directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.
- **_Rapid Prototyping_** - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.
- **_Ownership_** - We are not here just to keep existing processes running, but to make OGP the best place possible for people to join and make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.
- **_Growth Mindset_** - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fix one, and leaning forward to try things, make mistakes, and learn.

**Who are we looking for?**:
We’re looking for people who:

- **Can think strategically, and implement operationally**. You