Sales Support

1 week ago

Singapore FATHOMX PTE. LTD. Full time

**Position Overview**
The Sales Support and Integration Engineer role is a standalone role responsible for ensuring the seamless integration of our AI solutions with client systems and providing top-notch support to our sales and business development teams. This role requires a proactive leader with strong technical expertise, excellent communication skills, and a commitment to delivering exceptional customer service. Additionally, the role includes training site engineers, IT staff, and clinicians on the effective use of company products.

**Key Responsibilities**
- **Integration Management**: Oversee the integration of products with client systems, ensuring smooth and efficient implementation processes including system integration with hospital’s PACs server or radiologist workstation
- **Technical Support**: Provide expert technical support to the sales team and clients, addressing any issues related to product performance and integration.
- **Training**: Develop and deliver comprehensive training programs for site engineers, IT staff, and clinicians to ensure effective use and understanding of company products.
- **Communication**: Serve as the primary point of contact for communication between the sales team, clients, and technical support staff, ensuring clear and consistent information flow.
- **Process Improvement**: Continuously evaluate and improve integration and support processes to enhance efficiency and customer satisfaction.
- **Documentation**: Maintain accurate and detailed documentation of integration processes, support issues, and resolutions.
- **Customer Relations**: Build and maintain strong relationships with clients, understanding their needs and providing tailored support to ensure their success with company products.

**- Collaboration**: Work closely with other departments, including Business Development, Product Development, and Regulatory Affairs, to ensure alignment and support for overall company goals.

**Required Qualifications**
- Bachelor’s degree in a relevant field (e.g., Engineering, Information Technology, Business Administration).
- Proven experience in a similar role, preferably within the healthcare or medical imaging industry.
- Strong technical background with experience in hardware support and system integration.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.
- Proven ability to develop and deliver effective training programs for diverse groups, including site engineers, IT staff, and clinicians.
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Ability to manage multiple projects and priorities in a fast-paced environment.

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