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Customer Service

2 weeks ago

Tampines, Singapore J&T Express Singapore Pte Ltd Full time

J&T Express is a technology-driven eCommerce enabler for brands and sellers to embark and scale their eCommerce businesses. We converge technology and services to power the next generation of eCommerce businesses.

We are passionate, enthusiastic, and open-minded in providing the best solutions and play a key role in the growth and success of our client’s brands.

**Responsibilities**
- Follow Standard Operating Procedures and, resolve Customer Complaints promptly
- Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls)
- Follow Standard Operating Procedures and, resolve Customer Complaints promptly
- Monitor & follow up with the relevant department/s on escalated cases that require clarification updates
- Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager
- Support departmental Key Performance Indicators set by Management
- Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner

**Requirements**:

- Minimum 2 years of experience in the related field
- Excellent command of English, both written and spoken and Strong communication skills required
- Strong phone contact handling skills and active listening
- Pleasant and cheerful personality
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Able to handle a fast-paced environment
- A confident and effective team player and able to work independently and under pressure

**Competencies**
- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks
- Communication and interpersonal skills - The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people
- Customer-focused orientation - The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first
- Mental strength/Stress tolerance - The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others
- Teamwork - The job requires a great amount of collaboration to work and perform more efficiently in a team

It's easy to be part of the J&T Express Singapore family.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,300.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Professional development
- Work from home

Supplemental Pay:

- 13th month salary
- Performance bonus

**Experience**:

- Call center: 1 year (preferred)