Senior / Wedding Sales Manager - Voco Orchard

2 weeks ago

Central Singapore IHG Full time

**About us**
IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road

voco® Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

**Your day to day**
voco Orchard Singapore is seeking a passionate and dynamic individual to join the team as a Wedding Sales Manager. As Wedding Sales Manager, you will drive business through direct sales solicitation for the wedding segment and support overall catering and events revenue for the hotel.

**FINANCIAL RETURNS**
- Manage weddings / events functions to achieve the optimum departmental revenue targets
- Follow up on potential sales leads
- Design and plan wedding packages to maxamise the conversions and profitability for the hotel.
- Negotiate and review weddings / events packages offered to clients
- Represent the hotel in wedding shows and events as required
- Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
- Prepare contracts for confirmed Weddings & social events
- Be updated current wedding trends and competitive packages in the market

**PEOPLE**
- Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Establish strong working relationship with Wedding couples and maintain accurate and updated information about their needs for their function
- Maintain a confident and professional approach when interacting with clients and wedding suppliers

**GUEST EXPERIENCE**
- Promote guest satisfaction and encourage referrals
- Handle feedback and resolve complaints from guests
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Follow up with clients regularly during and after departure to ensure satisfaction
- Be a “Trusted Advisor” for the Wedding Couple during their journey with us, leading up to their Wedding Day

**RESPONSIBLE BUSINESS**
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Prepare event orders, proposals, confirmation and other agreements
- Perform other duties as assigned

**What we need from you**
- Possess at least a Diploma in Marketing/Tourism/Hospitality Management/Travel or equivalent
- Minimum of 5 year sales experience required, preferably in a hotel.
- May be required to work nights, weekends, and/or holidays.
- Good working knowledge of MS Office
- Must be able to work independently and simultaneously manage multiple tasks

**What we offer**
We’ll reward all your hard work with a great salary and benefits - great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Reference: EMEAA29231

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