Lead Engineer Field Ops

5 days ago

Pasir Ris, Singapore SITA Switzerland Sarl Full time

Overview:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM:_**

With strong business growth for our APAC region, we are now looking for someone to join our global team of IT support professionals as an **IT Support Engineer** in our Singapore office. This role will be internal customer facing and will assist us in providing the highest quality of IT support services to our colleagues and SITA’s business partners in our Singapore office, across the region and globally.

As an IT business, we pay close business to industry trends and we are always looking for ways to leverage the latest technologies to benefit our customers and improve efficiencies. We would love you to join us on this journey.

**_WHAT YOU WILL DO:_**
- Provide high quality local IT support to our colleagues in the Singapore office
- Provide remote IT support to SITA staff across APAC and Europe
- Collaborate closely with other members of the team to provide assistance on active IT issues
- Support a mix of Windows, MacOS, iOS and Android devices
- Use cloud tools to manage the corporate IT estate in compliance with our IT and security policies and processes
- Support the IT elements of the onboarding and offboarding process for new staff
- Be responsible for asset management for end-user and infrastructure IT equipment
- Ensure the availability and reliability of our network infrastructure in the office
- Actively seek opportunities to optimize support process and the customer experience
- Participate in global IT projects and initiatives as needed

Qualifications:
**_ EXPERIENCE:_**
- At least 3 years experience in a customer facing IT support role
- Bachelors degree level qualification or similar IT qualification
- Excellent working knowledge of OS platforms such as Windows, MacOS, iOS and Android
- Excellent knowledge of networking concepts such as DHCP, DNS, subnetting
- Excellent diagnostic skills including hardware, software and network troubleshooting
- Good familiarity with computer hardware components including upgrades and repairs
- Excellent interpersonal skills
- Fluent in English

**_
NICE-TO-HAVE:_**
- Microsoft role based certification such as Microsoft 365 Certified: Endpoint Administrator Associate
- Prior experience with MDM tools such as Intune or Workspace One

**_
WHAT WE OFFER:_**

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
**Flex-week**: Work from home up to 2 days/week (depending on your Team's needs).
- **Flex-day**: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

**Flex-location**: Benefit for 30 working days from anywhere around the world each year

**Competitive benefits** according to the local market

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