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Customer Service Officer

2 weeks ago

Singapore Persatuan Ulama dan Guru-Guru Agama Islam (Singapura) (Singapore Islamic Scholars and Religious Teac Full time

**Main Duties**
- Escalate complex issues and perform constant follow-ups to maintain a high-level customer experience and satisfaction
- Keep accurate records of every interactions from all channels in a CRM system
- Assist in building a knowledge base through categorization of frequently asked questions and other common issues
- Assist in cash closing and tallying as well as other duties assigned when on counter duty

**Education & Experience**
- Professional Certificates in Customer Relationship Management is an advantage
- At least 1 year of working experience in any field
- Familiar with the expectations of a Volunteer Welfare Organisation

**Profile**
- Able to work in a fast-paced and demanding environment
- Adept at working individually with mínimal supervision and also with varied teams and workgroups
- Self-motivated and dependable
- Attentive and proactive
- Honest and trustworthy
- Flexible and open-minded
- Meticulous with an eye for details and resourceful
- Frequently interact with Malay-speaking customers. Proficiency in Malay is a must.