Program Manager Release Management

1 week ago

Singapore TECH AALTO PTE. LTD. Full time

**Job Title**:Program Manager (Release Management)

**Location**:Singapore

**Job Type**:Contract

**Job Overview**:
**Key Responsibilities**:

- Ensure continuity planning for IT services to facilitate business continuity and resilience strategies.
- Align and govern IT resilience frameworks within Technology Services and the broader organization.
- Conduct technology resilience assessments, including resilient design, operational and service management processes, technical architecture, data resilience, and testing activities.
- Implement IT Service Continuity Management (ITSCM) principles, processes, procedures, and best practices.
- Lead resilience assurance requirements for cloud services against established resilience standards.
- Support regulatory notifications in line with organizational policies and compliance requirements.
- Drive delivery and adoption of resilience objectives as part of the **Cloud Governance Transformation Programme**, enhancing resilience planning in alignment with severe scenarios and business service requirements.
- Collaborate with IT and business stakeholders to improve contingency planning strategies and ensure alignment across architecture and resilience frameworks.

**Key Skills & Qualifications**:

- **IT Background**:Strong understanding of IT service management processes, including SLM and ITIL frameworks.
- **Process Review Experience**:Hands-on experience with ITIL pillars such as change management, request review, and end-to-end ITIL processes.
- **Project Involvement**:Experience in managing project deliverables and ensuring timelines align with business needs (not as a Project Manager).
- **Resilience & Continuity Management**:Knowledge of IT service continuity management, resilience planning, and business continuity strategies.
- **Regulatory & Compliance Awareness**:Understanding of compliance requirements and regulatory frameworks in IT service governance.
- **Stakeholder Management**:Ability to effectively engage with Project Managers, IT leaders, and business stakeholders to drive resilience objectives.
- **Minimum 7 years of experience**in IT service management, process governance, and resilience planning.

**Preferred Qualifications**:

- ITIL Certification (Foundation or higher)
- Experience with cloud governance and resilience planning
- Understanding of financial services or regulated industry IT frameworks
- Strong analytical and problem-solving skills

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