Claim Specialist

1 week ago

Singapore Everest Re Group, Ltd. Full time

Title:
Claim Specialist - Short Tail

Company:
Everest Intl Re, Ltd Singapore

Job Category:
Claims

**Job Description**:
Everest Insurance is looking for an experienced short tail insurance claims specialist to join our Claims Team in Singapore. The Short Tail claims portfolio includes property, energy, construction, marine, aviation and accident and health.

Reporting to a Head of Short Tail Claims, investigates, evaluates and resolves attritional and complex high-value property claims across APAC, providing oversight and management to external vendors including loss adjusters, lawyers, other external experts, TPAs etc, with a wide degree of latitude for independent judgment. Contributes across the organisation by providing input, advice and review to underwriters and actuaries, participates in onboarding and stewardship meetings with customers and influences operations.

Key Responsibilities include but not limited to:

- Highly developed analytical and claims adjusting skills
- Experience handling a wide variety of short-tail / first party related claims
- Review and analyse coverage and prepare appropriate coverage position letters, and work collaboratively with underwriters to support policy construction and drafting, reporting claim trends, data analysis, and risk assessments
- Ability to review, analyse, investigate and evaluate property damage exposures, estimates, including physical damage, business interruption, subrogation and recovery
- Management and direction of outside lawyers, including reviewing and approving legal and/or expense budgets and bills
- Ability to manage, direct and audit independent vendors (loss adjusters, TPAs, assistance companies)
- Preparation of case summary reports related to matters of significant reserve activity, and effective communication to key stakeholders
- Timely and appropriate setting of claim reserves
- Development and execution of claim strategies as well as resolution strategies
- Negotiation and resolution of claims, including the attendance at trials, mediations and settlement discussions
- Participate in claim reviews, quarterly claims reserving meetings, claim audits and peer reviews, and stewardship meetings
- Identify issues and trends in the portfolio; take appropriate and/or corrective action where necessary; communicate insights and trends to underwriters, insureds, and brokers
- Effective communication and collaboration with internal stakeholders (Claims Leadership, Underwriters, Finance, Actuaries, Ceded Reinsurance), and externally with insureds, co-insurers, brokers, TPAs, reinsurers and vendors
- Attend client meetings and industry functions to support retention and development of client business and broker relationships
- Performing similar work-related duties as assigned
- Identify and monitor short tail claims trends and issues, providing insightful and actionable feedback to underwriters, local management, and the Heads of Claims, Pacific and APAC.

Qualifications, Education & Experience:

- Ability to evaluate coverage issues involving a wide variety of loss scenarios
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Strong negotiation and investigation skills
- Ability to think strategically
- Self-directed and organized
- Ability to influence others and resolve complex, disputed claims
- In-depth knowledge of the litigation, arbitration, and trial process
- Ability to identify and use relevant data and metrics to best manage claims
- Collaborative mind-set and willingness to work with people outside immediate reporting hierarchy to improve processes and generate optimal departmental efficiency
- Ability and willingness to present to senior management and to others in other group settings
- Knowledge of the insurance industry, claims process and legal and regulatory environment
- ACII qualified, degree educated professional is preferrable
- Experience with a global insurance company working across multiple underwriting platforms, jurisdictions and markets
- Some travel may be required

Knowledge, Skills & Competencies:

- Collaboration: Open and transparent communication with customers and colleagues
- Diversity, Equity, and Inclusion: Through a welcoming and open environment that values all individuals
- Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise
- Execution: Delivering outstanding support to the organisation through strong day-to-day business operations, effective project management, and careful oversight of vendors
- Humility: Caring and respectful approach to service colleagues, customers, and the community
- Leadership: By example, every day

The Everest Core Values are the foundation upon which we (a) conduct our work, and (b) conduct ourselves both internally with our colleagues, and externally with clie

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