Technology Services Lead

4 days ago

Singapore PACIFIC REFRESHMENTS PTE. LTD. Full time

Being on the forefront of innovation is exciting and leading transformation in a large global organization is a role that many people aspire to.

The Coca-Cola company is looking for an end user focused technology manager who is passionate about delivering a frictionless world class experience to all employees on a modern cloud first integrated stack. The **Technology Services Lead **for the ASEAN & South Pacific (ASP) West Region operating business unit is a critical role in the Coca-Cola company responsible for the end user experience that IT technology related services deliver to end users in the geography.

The geography in scope are select ASEAN countries.

The role covers the entire gamut of end user and infrastructure operations across computing, network, collaboration tools, video conference, cloud to mention a few.

The role is responsible for
- The quality of the delivery of all IT technology related services necessary to run the operations and support the users according to the service levels.
- Driving ASP OU West business productivity and collaboration via the exploitation of standard technologies
- Ensuring appropriate content and level of user & leadership communication of operational and technology adoption
- Assisting the ASP Operating Unit IT Leader in end-user & collaboration technology initiatives in ASP OU West
- Innovative idea generation, End user project / program management for Technology and ASP OU business services initiatives

**Person Specification**:

- Minimum of bachelor’s degree in IT / related field
- Related IT Certifications like PMP, ITIL, etc
- Extensive experience in leading and managing Desktop Support teams for a large global MNC
- 6+ years in IT function, working in Infrastructure roles, program management experience.
- IT Service Delivery Management and operations management
- Practical multi year experience in IT Service management and hands on expertise with Office 365, Video Conferencing, Network Tools, PC Imaging
- Good vendor management experience esp in managing partners to handle end user support
- Prior consumer / beverages / multinational company (MNC) experience preferred
- Building relationships and networks, in a customer facing role with experience in leveraging collaboration technologies
- Strong communication skills in English

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