Senior Field Application Engineer

2 weeks ago

Singapore SAMSUNG ELECTRONICS SINGAPORE PTE. LTD. Full time

**OVERVIEW & IMPACT**:
**Samsung Electronics Device Solutions**is a global leader in Semiconductor industry.

**JOB RESPONSIBILITIES**:

- Communicate and collaborate with various stakeholders to understand and resolve technical and quality related issues. Gather technical requirements/ specification from customers
- Provide front-line support to customers.
- Explain and provide details of technical issues to HQ Application team.

Regular visit to develop and enhance relationship with customer
- Assist customers during qualification and ensure timely development schedule until MP.
- Provide pre/post-sales support and technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning.

.Collect customers feedback and provide recommendation to customer for design requirements, product enhancements and capture new product opportunities
- To provide quality support to regional customers
- Follow up on quality issues and co-work with Samsung HQ to solve it effectively
- Work with customer to carry out business specific quality initiatives

Participate in QTR/QBRs.
- Provide regular quality report and setup meeting with customers
- Explain failure analysis report to customers
- Manage customer’s field failure rate through 3rd party OSV (on site verification) provider
- Follow up quality issues during new product qualification and manage PCN (Product Change Notification)

**Relevant Experience & considerations**:

- At least 5 years' experience in Field Application Engineering / or Technical support Management in Industrial Electronics or Semiconductor/Display industry.
- Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical and / or combination of these)
- Experience in FA/QA in semiconductor or electronics industry ( preferable in Memory related products)
- Experiences in customer project design-in (understanding of customers design flow) and follow up in failure analysis issues (from self managing minor problems to co-working on complex issues with HQ team) will be added advantage

**Skills and Key attributes**:

- Ability to effectively communicate technical information to non-technical audiences
- Strong analytic skills with the ability to understand client needs, and then collaborate with them to deliver solutions that provide lasting value
- Good communication and interpersonal skills
- Good Work ethics, attitude good Team Player

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