IT Support Technician

2 weeks ago


Singapore Edmund Optics Singapore Pte Ltd Full time

Brief Summary:
Responds to inquiries and requests for assistance on computer system or hardware. Identify problems, troubleshoot, and provide advice to assist users. Coordinate with other IS and IT areas globally to resolve problems. Implement and manage new technologies as needed. Hardware and Software installations. Maintain high reliability with all systems. Identify problems, troubleshoot, and provide advice to assist users. Coordinate with other IS and IT areas globally to resolve problems. Implement and manage new technologies as needed.

**Responsibilities**:

- HelpDesk Ticket System
- Maintaining Hardware Inventory and Maintenance
- Software and Hardware Installation
- Imaging, cloning
- Onboarding of new employees, such as setting up user accounts and hardware devices
- Mobile phone support
- Support the inter-office Mitel phone systems (VoIP System)
- Printer/Toner Inventory
**Requirements**:

- Diploma in Information Technology with 2 years’ working experience in a related field; network, hardware, and software experience.
- Knowledge of All Windows platform and Mac OS. iOS and Android OS a plus
- Knowledge of Microsoft services including Microsoft Exchange, Active Directory, Skype, WSUS, etc.
- Ability to learn new technologies as needed to continue performing said responsibilities
- Customer service focused
- Strong teamwork abilities

**Job Types**: Full-time, Permanent

**Salary**: $2,400.00 - $3,000.00 per month

Schedule:

- Day shift
Supplemental Pay:

- 13th month salary
- Performance bonus
**Experience**:

- IT support: 1 year (preferred)



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