
Manager, Application Support Analyst
2 weeks ago
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The **Technology and Operations **function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
**Responsibilities**:
Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
**Job Requirements**:
- Minimum 5 years of experience working in Banking IT industry support.
- Strong team player. Flexible and being able to manage time effectively.
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with mínimal supervision.
- Strong & assertive communicator in speaking & writing.
- Good to have experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
- Understanding of ITIL methodology will be an added advantage.
**Essential Technical Skill**:
- Hands-On experience in writing / debugging scripts, code, database queries
- Knowledge of SQL and relational databases - traditional RDMS, such as Oracle
- Strong understanding of Unix, Linux and Windows
- Support experience in IBM products such as Datacap, Business Automation Workflow.
- Support experience in Unified Communication systems like Avaya, Auto Dialer etc.
- Software Engineering & Change Management
- Solid understanding of resiliency and redundancy designs
- Excellent problem solving skills in a distributed, multi technology ecosystem
- Interfaces and Messaging systems
**Be a part of UOB Family**:
-
Business Analyst
1 week ago
Queenstown, Singapore Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Programmer Analyst
4 days ago
Queenstown, Singapore PSA International Full time $80,000 - $120,000 per yearWe are the World's Port of Call. Our winning formula is our People.In our continuing journey to build great teams, we are looking for passionate individuals driven by a strong sense of purpose. It is only with the determination and commitment of our People that we can serve our customers, lead our industry and contribute to our nation to create new...
-
Senior Programmer Analyst
4 days ago
Queenstown, Singapore PSA International Full time $80,000 - $120,000 per yearWe are the World's Port of Call. Our winning formula is our People.In our continuing journey to build great teams, we are looking for passionate individuals driven by a strong sense of purpose. It is only with the determination and commitment of our People that we can serve our customers, lead our industry and contribute to our nation to create new...
-
Analyst- International Accounting
5 days ago
Queenstown, Singapore IDEXX Full timeJob Summary The International Accounting & Reporting analyst drives continuous improvement in quality, efficiency and controls of accounting and reporting for the international business of IDEXX, primarily for the Asia Pacific region. The individual in this role will perform accounting tasks for several legal entities in the region and work closely with...
-
Junior Financial Analyst
1 day ago
Queenstown, Singapore Fatfish Group Full timeAs a Junior Financial Analyst, you will play a pivotal role in supporting the financial operations and strategic initiatives of Smartfunding Pte Ltd. You will work closely with the Senior Financial Analyst and the Fatfish Group Corporate Ventures Team, contributing to the management and execution of corporate transactions. This position offers a unique...
-
Billing Analyst
2 weeks ago
Queenstown, Singapore Equinix Full timeBilling Analyst Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows...
-
Senior Analyst
16 hours ago
Queenstown, Singapore The Economist Group LTD Full timeIntroduction: If you would relish working in a high growth and fast paced client-focused business, helping healthcare organisations solve a range of business challenges, we could be the right fit for you. You will be able to make a real impact here and the EIU through working on a range of projects which will challenge you and build your knowledge and skills...
-
Analyst - Healthcare
1 day ago
Queenstown, Singapore The Economist Group LTD Full timeIntroduction: The Economist Intelligence Unit (EIU) is a leading global provider of country, industry and policy analysis. We help our clients navigate the toughest challenges and specialise in evidence-based insights that create impact for leading organisations. Clearstate, an Economist Intelligence Unit business, offers healthcare-focused market and...
-
Graduate Analyst
16 hours ago
Queenstown, Singapore The Economist Group LTD Full timeIntroduction: As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues that...
-
Production Support Analyst
2 weeks ago
Queenstown, Singapore Quess Corp Limited Full time**Job Information**: Industry **Banking** *** Salary **8500** *** Work Experience **4-6 years** *** City **Alexandra Road** *** State/Province **Singapore** *** Country **Singapore** *** Zip/Postal Code **119954** *** - platform (e.g. Customer on boarding, STP Account Opening etc.). - Experienced in Microsoft Dynamics CRM, MS SQL Server, Unix,...