Coffee Café Manager

3 days ago

Downtown Core, Singapore Hvala Pte Ltd Full time

**Responsibilities**
- Operational Excellence_
- Lead and manage daily operations to ensure smooth and efficient service at all times.
- Stay updated on current coffee industry trends and brewing techniques.
- Calibrate coffee machines daily to ensure consistency and product quality.
- Ensure the cafe complies with hygiene, food safety, NEA regulations and company standards.
- Customer service_
- Ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and creating a welcoming atmosphere.
- Stock & quality control_
- Monitor stock levels, place inventory orders and coordinate with suppliers for timely and accurate replenishments.
- Maintaining high standards for beverage preparation, presentation, and food quality.
- Financial management_
- Achieve sales targets while controlling costs to ensure overall profitability.
- Team management_
- Promote a positive and inclusive work environment to develop and motivate team members to uphold service excellence.
- Oversee staff scheduling, manage workflow and ensure adherence to SOPs.

**Requirements**:

- Knowledge & experience_
- Minimum 2 years of experience managing a cafe or F&B outlet.
- Good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods and flavour profiles.
- Ability to effectively educate the team you are leading in the above.
- Working knowledge of equipment calibration and cafe operations.
- Ability to do latte art
- Proficiency in MS Office (Word, Excel).
- Soft skills & availability_
- Enjoys building team culture and taking initiative, with good leadership, communication and people management skills.
- Willingness to learn and adapt to new trends and techniques
- Able to work under pressure in a fast-paced environment.
- Able to work on weekends and public holidays.

**Benefits**
- 5 day work week
- Medical claim system
- 14 days of annual leave (upon completion of probation period, prorated)
- Individual welfare fund (upon completion of probation period, prorated)
- Career progression as the brand expands

Pay: $3,000.00 - $3,200.00 per month

Work Location: In person

Expected Start Date: 01/09/2025

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