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Assistant Shift Manager

2 weeks ago

Singapore CAZAJA RESOURCES PTE. LTD. Full time

An assistant shift manager is a middle management position, with the responsibility of overseeing a number of subordinate employees during a certain period of time. The shift manager job description requires an ability to efficiently multi-task, a capability to confidently delegate work to others, excellent customer service skills, and strong leadership qualities.

**Essential Duties and Responsibilities**
- Assigns tasks to employees on shift.
- Calls in replacements in the event of an employee call-in or no-show.
- Addresses and resolves customer inquiries and complaints.
- Cleans and organizes work area (e.g. retail space, restaurant, bar, etc.) as needed.
- Engages with customers to ensure they are satisfied with service and products offered.
- Promotes specials, sales, and new products or services when relevant.
- Orders supplies and products when stock runs low.
- Manages cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift.
- Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to upper level management.
- Signs for deliveries.
- Distributes payroll checks.
- Adheres to and enforces company policies and guidelines.
- Enforces the proper disciplinary measures when subordinate employees fail to adhere to company policy.
- Assists in interviewing applicants for open positions.
- Oversees employee training sessions.
- Works with HR to process new employee paperwork.

**Required Knowledge, Skills and Abilities**
- Possesses strong organizational skills and attention to detail, the latter being particularly important when managing cash drawers and registers.
- Demonstrates authoritative but fair leadership qualities.
- Should have friendly and calm demeanor.
- Demonstrates excellent communication and customer service skills.
- Must work well with a team.
- Must be comfortable handling and counting money.
- Must be able to provide clear instructions to employees.
- Displays efficiency and strong time-management skills.
- Must be able to lift and move boxes of relevant supplies.