Avp - Markets Operation - Derivatives and Margining Operations Manager

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

**Job Purpose**:
This is an Operations Manager role responsible for the end to end processing of Derivatives transactions and Margining. This is a great opportunity to join a high performing, high profile and energized team providing daily operational support to our Global Business and Clients.
- Reporting into Singapore Markets Ops Senior Leadership Team, the primary responsibility of this Senior Operations Manager are:

- Manage the processing of Derivatives trade confirmation and settlement in timely and accurate manner
- Proactive engagement with Singapore country and Global Commodities stakeholders (Business, Technology, Finance/PCG, Legal etc.) in order to support the business and clients.
- Formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals
- Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk
- Working closely with Risk & Control in developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements.
- Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by Global/APAC business. ie. NPAC process.
- Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk.
- Complete Static data set-up to facilitate trade booking in a timely and accurate manner.
- Perform reconciliation and investigate cash breaks in coordination with the Control team.
- High level of focus on digitization, automation and elimination of manual touch points (MTP).

**People Agenda**:

- Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce
- Promoting a culture of continuous improvement and cultivating a robust service and control environment
- Engaging with and leading our People. Developing effective and diverse teams across a global footprint
- Coaching and mentoring our People. Ensuring effective one to one discussion. Providing direction, feedback, support, and encouragement for career development
- Championing diversity and inclusion to create