Lta-itcd] Manager

3 days ago

Singapore LTA Land Transport Authority Full time

**[What the role is]**

MANAGER / SENIOR SYSTEM ANALYST, CITIZEN SYSTEMS

**[What you will be working on]**

**[What we are looking for]**
- Knowledge in IT, Computer Science, Engineering or a related field
- At least 5 years’ experience in IT project/contract management
- Excellent in writing papers, tender specifications, contracts and etc
- Working experience in software testing methodology and tools
- Experience in government procurement processes is a plus
- Project Management, Agile or Cloud related certification is a plus
- Strong analytical and problem-solving skills
- Strong stakeholder management, presentation and communication skills
- Ability to work collaboratively in a cross-functional team
- Proven experience in business analysis in the Customer Relationship Management (CRM) domain.
- Strong analytical, problem-solving, and communication skills, with an aptitude for translating business needs into technical requirements.
- Experience designing and implementing CRM solutions or similar enterprise systems.
- Understanding of data management, system integration, and CRM best practices.
- Commitment to delivering high-quality user experiences and supporting organizational goals through effective CRM management.
- Knowledge of at least one Customer Relationship Management (CRM) and/or unified workflow management system(s) such as Salesforce, ServiceNow, Microsoft Dynamics, Pega, Appian, OutSystems, and/or equivalent system.
- Evaluate and perform feasibility study of multiple CRMs and/or unified workflow management system that utilizes AI to automate tasks, route cases using AI and GIS/Geospatial/location data, streamline processes, and improve customer experiences.
- Draft clear and actionable user stories, supporting effective communication between business and technical teams.
- Experience in service journey exercise and design thinking will be an added advantage
- Ability to work collaboratively with diverse stakeholders and adapt to a dynamic, fast-paced environment.
- Strong analytical and problem-solving skills

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

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