Senior Executive Origins

COMPANY DESCRIPTION

This position is responsible for achieving customer service satisfaction in actions related with order management, order capture, discrepancy (claims, returns & refusals) and account payable/receivable management for customers with focus on B2B accounts in the most cost effective fashion in accordance with approved company policies and practices.

The incumbent is will be involved:

- **Order Management:

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- Manage customer orders from inception to delivery and through the entire order-to-cash cycle
- Maintain price discrepancies in relation to order management Administer return processing & credit/debit price adjustment
- Expedite and track customer orders: answer inquiries and resolve logistics issues
- Take corrective actions to resolve customer issues or order fulfilment inefficiencies
- Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.

**Problem Solving:

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- Communicate with management regarding activities and significant issues related to order management & customer service
- Collaborate with sales, finance, logistics and related functions to proficiently and timely follow up and resolve customers and sales requests/issues
- Analyse and evaluate alternative solutions to respond to customer requests relative to lead time expectations, deliveries, product sourcing, and availability, etc.

**Logistic:

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- Maintains strong lines of communication with sourcing and logistics to ensure seamless order processing and execution of standard and special/hot orders
- Understanding of delivery lanes & rates and on-time delivery performance standards

**Other work:

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- Partner with account executives to develop, establish and implement customer programs that improve inventory productivity and meet customer metrics
- Work with sales and planning team to achieve fill rate targets across all categories for key accounts
- Partner with account executives to develop, establish and implement customer programs that improve inventory productivity and meet customer metrics
- Work with sales and planning team to achieve fill rate targets across all categories for key accounts

DESIGNATION : Senior Executive (Account Service ) Origins

RESPONSIBILITIES
- Bachelor's degree preferred but other qualifications with the relevant experience will be considered
- Professional supply chain and customer service certifications will be added advantage
- Prior order management experience and at least 3 years’ experience handling consumer customer accounts with full-cycle customer account responsibility, preferably in a retail or consumer packaged goods environment
- Understanding of returns, rejection s & reverse logistics process, and basic business finance
- Proficient written and verbal skills
- Excellent problem-solving skills and desire to find a resolution to an inquiry
- Experience using vendor replenishment systems with data management skills will be add advantage Aptitude for managing multiple tasks, adjusting priorities to adapt to changing customer demands while maintaining a sense of urgency
- Outstanding interpersonal and communication skills needed to develop strategic relations with the accounts and collaborative relationships with internal teams
- Analytical, self-starting individual who will work to proactively find areas of improvement to maximize sales and turns while creating awareness around any operational issues and/or opportunities

QUALIFICATIONS

Work Location: Must be comfortable to work in Ubi and Joo Koon