Team Manager

7 days ago

Singapore INGEUS PTE. LTD. Full time

**Team Manager - Job Retention Support
Ingeus, in partnership with yellow Ribbon Singapore, will be delivering the Job Retention Support contract supporting ex-offenders reintegrate into the workforce. This Team Manager role is to lead a Case Management Team (and Administrator) of 7. He/she is responsible for supporting the YR Team to deliver contractual performance. He/she will be responsible for managing the YR Team to perform against their KPI. The Team Manager will take the lead in induction and on boarding of new staff to conducting performance reviews and performance coaching they support the Performance and Delivery Manager to ensure the YR Team exceeds their target and delivers a high quality and compliant service. The Team Manager will be the single point of contact for the YR internal contract management team and any external partners.

**Key Responsibilities
- Line Manage a team of 7 or more Case Managers and Administrators
- To work with the Head of Coaching & Development to drive operational performance through a range of processes, frameworks and initiatives and respond quickly to address underperformance.
- To run YR Team focussed induction and on boarding programme with new starters.
- To work intensively with new starters through facilitation of buddying, observations and 1-1 coaching to build skills and confidence in the role
- To undertake performance reviews with Case Managers
- To conduct regular caseload performance reviews with YR Team to support client retention and re-employment
- To conduct regular observations and feedback of YR program
- To deliver training to YR on key thematic areas to improve performance
- To complete regular team learning needs analysis and provide relevant upskilling/ coaching opportunities for ongoing staff development
- To support with the screening, interviewing and recruitment of case managers as required
- To assist the YR program in understanding and acting compliantly with all governance, compliance and quality standards relating to the service delivery model and contractual requirements
- To work with the Head of Coaching & Development in maintaining strong professional relationships with internal and external stakeholders, including government departments
- To support YR Case Managers with crisis management and complaints on client
- Attend all YR stakeholder meetings Weekly MI reporting on YR program
- Manage the referral allocation process to the Case Managers

**Job Requirements
- Minimum with a Degree qualification
- Excellent interpersonal skills
- Ability to multi-task and deliver against multiple priorities
- Excellent oral and written communication skills.
- Able to effectively network to build and maintain effective relationships internally and externally.
- A high degree of flexibility
- Excellent attention to detail
- Ability to collate and input data in an accurate and timely manner and analyse performance reports and respond accordingly
- Ability to work under pressure in a target driven environment
- Excellent IT and Microsoft Office skills (Excel)
- Building strong relationships with Stakeholders

  • Campaign Manager

    5 days ago

    Singapore TEAM LEWIS Full time

    Join to apply for the Campaign Manager (PR) role at TEAM LEWIS 1 day ago Be among the first 25 applicants Join to apply for the Campaign Manager (PR) role at TEAM LEWIS About TEAM LEWISWe are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people...

  • Assistant Restaurant Manager

    2 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE** To produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant / Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit. The...

  • Rooms Division Manager

    3 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Job DescriptionAt Capitol Hotel Manager Pte. Ltd, we are seeking an experienced Rooms Division Manager to lead our Front Office, Housekeeping, and Engineering teams in delivering exceptional guest experiences. The successful candidate will be responsible for driving operational excellence, optimizing efficiency, occupancy, and profitability. They will work...

  • Rooms Division Manager

    3 days ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE** Reporting to the General Manager, the **Rooms Division Manager**is responsible for the coordination and smooth operations of Front Office, Housekeeping, and Engineering. He/She will strive to achieve highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability. The incumbent is...

  • Rooms Division Manager

    3 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesSCOPEReporting to the General Manager, the Rooms Division Manager is responsible for the coordination and smooth operations of Front Office, Housekeeping, and Engineering. He/She will strive to achieve highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability....

  • Rooms Division Manager

    3 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesSCOPEReporting to the General Manager, the Rooms Division Manager is responsible for the coordination and smooth operations of Front Office, Housekeeping, and Engineering. He/She will strive to achieve highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability....

  • Rooms Division Manager

    3 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesSCOPEReporting to the General Manager, the Rooms Division Manager is responsible for the coordination and smooth operations of Front Office, Housekeeping, and Engineering. He/She will strive to achieve highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability....

  • Paid Media Manager Apac

    2 weeks ago

    Singapore TEAM LEWIS Full time

    **Purpose of the Role** The Paid Media Manager, APAC will be responsible for planning, implementing, and reporting on multi - channel paid media campaigns across accounts in APAC. This person will take a creative approach to developing paid media campaigns from concept to implementation while elevating key insights for internal and client...

  • Corporate Strategy Manager, Apac

    1 week ago

    Singapore TEAM LEWIS Full time

    **About TEAM LEWIS** The company is an integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 24 offices. Its success is due to many factors: talented people delivering award-winning campaigns, expanding client relationships into new markets...

  • Senior Executive(S), Spac Formation Team

    1 week ago

    Singapore ACCEL TEAM PTE. LTD. Full time

    **Job Summary**: **Key Responsibilities**: - SPAC Formation: Lead the process of establishing a SPAC team, including structuring the entity, defining the investment strategy, and assembling the necessary team members and advisors. - Fundraising: Utilize your extensive network and fundraising expertise to secure substantial capital commitments for the SPAC,...