IT Governance Analyst

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

IT Governance Analyst

Job Summary

Howden Group is experiencing incredible growth, and we are currently seeking a highly motivated individual to join our IT Governance Team as a Senior ServiceNow Developer. Based within the City of London, this permanent position offers a fantastic opportunity to work with the existing ServiceNow team and take responsibility for the ServiceNow platform. The role follows a Hybrid model requiring you to be in the office three times a week. The business is looking to implement additional modules such as ITOM, HRSD, CSM as well as scaling the Knowledge Base, Service Catalog and Virtual Agent to boost self-service.

Key Responsibilities
- Working with the Head of IT Governance and the Head of Group IT Support to build the strategic roadmap for the ServiceNow platform.
- Design and implement infrastructure solutions using ServiceNow modules, aligning them with the end clients’ goals to ensure optimal performance.
- Act as a liaison with partners to ensure efficient and effective support.
- Managing platform upgrades, including testing, deployment, and post-implementation support.
- Facilitate training sessions to enhance the team's proficiency in using ServiceNow modules.
- Monitoring the performance of implemented solutions, ensuring that these meet established solutions and outcomes.
- Assisting in developing and maintaining ServiceNow documentation, such as system and process documentation, knowledge base articles, and training material.
- Working collaboratively with other members of the IT Department to support and enhance the overall IT infrastructure.
- Providing status reports to the team leaders and other stakeholders as needed.
- Attending relevant training and certification courses to maintain and improve ITSM and ServiceNow skills.

Qualifications and experience

To be successful in this role, you should have:

- Completed a degree program related to Information Technology, Computer Science or related field.
- Minimum of 5 years’ experience with ServiceNow Development.
- Experience of implementing HRSD, ITSM and ITOM would be advantageous.
- Strong knowledge of integrations and E-bonding.
- CSA and CAD certified. CIS implementation certifications are a bonus.
- Well versed with a variety of coding languages including HTML, JavaScript, Angular.js etc.
- REST/SOAP API's.
- Experience of training less-experienced team members.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work both independently and in a team environment.
- Strong attention to detail and ability to multi-task effectively.

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pension and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

- An international group with independence and people at its heart
- A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David Howden’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new- We support each