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Customer Service Executive

2 weeks ago

Singapore TWO WOODS LOGISTICS (SINGAPORE) PTE. LTD. Full time

**Job Description & Requirements**:
New Warehouse

Beside Gul Circle MRT

5 days work week

Office Environment

Job brief

We are looking for a Order Fulfilment Officer to process and coordinate the daily requirements in a warehousing environment.

**Responsibilities**:

- Liaise with customer on order processing
- Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery
- Attend to customer request and ensure customer satisfaction
- Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department
- Assist to produce regular warehouse reports for management as and when required
- Manages customers complains and claims
- Ensure proper filing and documents archiving for audit purpose
- Any others adhoc tasks as and when assigned by Operations Manager

Requirements and skills
- Preferably knowledge in Excel (Vlookup, pivot etc)
- Excellent attention to detail
- Strong communication skills
- Ability to manage workloads effectively and meet deadlines
- Preferably with 1 year of experience in 3PL warehouse operations - familiar with import and export processes
- Knowledge in Form D and COO handling will be an advantage
- Knowledge of shipping terms and documents will be an advantage
- Able to multitask include handling of different systems not limited to WMS and Oracle
- Team player with ability to collaborate well with others
- Training provided