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IT Support

3 weeks ago

Singapore TRUST RECRUIT PTE. LTD. Full time

**Responsibilities**
- Diagnosing, identifying, resolving end user reported IT equipment issues
- Responsible for Level 1 or 2 IT Support, and desktop PCs, notebooks, printers, and other peripherals which includes implementation, installation and configuration.
- Breakfix replacement of hardware parts to resolve issues
- Effective escalation of complex issues to next level for assistance in a timely manner
- Provide accurate and timely documentation in IT Service Management Tool.
- Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
- Proactive update and follow up to end users
- Coordination and liaison with customer or other support teams
- Focus on SLA and resolution process
- Maintain a high level of customer satisfaction
- Guide end user on required applicable tasks
- Timely status updates to close open work orders
- Administrative tasks when required
- Other adhoc task as assigned

**Requirements**:

- Min Diploma in IT or relevant
- Min 2 year of deskside support experience
- Possess knowledge of AD account, basic network security

**HOW TO APPLY**:
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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tan Jia Cheng

EA Personnel Reg No: R22110254