Application Support Lead

2 days ago


Tampines, Singapore ALMR Consulting Pte Ltd Full time

**Roles & Responsibilities**

**Key Responsibilities**:

- Serve as the escalation point for critical issues, ensuring prompt resolution
- Monitor system performance, troubleshoot incidents, and coordinate bug fixes or enhancements
- Work closely with development, infrastructure, and vendor teams to manage system changes and deployments
- Maintain documentation, SOPs, and incident logs for audits and compliance
- Drive continuous improvement in support processes and service delivery
- Mentor and manage junior support team members

**Key Requirements**:

- Familiarity with ITIL framework and incident/problem/change management processes
- Strong analytical and problem-solving skills
- Experience in managing SLAs, KPIs, and stakeholder reporting
- Excellent communication and team leadership skills

**Job Type**: Contract

Work Location: In person



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