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Customer Service Supervisor #55606
3 weeks ago
Industry/ Organization Type: Chemical
- Position Title**:Customer Service Supervisor/ Customer Service Manager**:
- Working Location: Tuas South (Transport provided from Tuas area MRT)
- Working Hours: Mon - Fri, 8.30 am - 5 pm
- Salary Package**:Basic + Performance Bonus + Medical Insurance**:
- Duration: Permanent Role
**Key Responsibilities**
- To oversee the customer service team and manage the customer service department.
- Ensure that orders are arranged and fulfilled on time in full.
- Ensure stocks are available and replenished accordingly by managing customers’ offtakes and orders
- Coordinate and handles ship management and daily operation/schedule with the customer service, operation and logistics team
- Ensure timely preparation of customers’ invoicing, credit/debit notes, BOM for production, maintain customer profile & master data, cost prices, selling prices etc
- Ensure OTIF and customer satisfaction
- Ensure month-end closing schedules are met
- Ready as a primary customer and operation point of contact (likely for both evening and weekend) to ensure timely and accurate execution of orders and shipment
- Work as a team with customer service, production and logistics team to ensure that the customer's service level is met
- Other ad-hoc duties as assigned
**APPLY NOW**
- At least Diploma with 3 years of experience in customer service role
- Minimum 3 years experience in the chemical & marine industry will be an advantage
- Knowledge of shipping & documentation, incoterms, bank payment terms, etc.
- Knowledge of Portnet, Marine Net, SSN, DSA Jurong Port, PSA Contractor Permit and PSA procedure will be a plus.
Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641
**Job Types**: Full-time, Permanent
**Salary**: $3,300.00 - $5,000.00 per month
License/Certification: